Director Disability and Absence Management

Crawford & Company; United States; Remote; USD 140,000 - 210,000; Full time

Benefits offered by this job

Competitive base pay

Bonus/Incentive Pay and other rewards

Full benefits package (medical, dental

Paid holidays and 401(k)

Job summary

Crawford & Company is seeking a compassionate, strategic Director to lead Disability & Absence Management programs across multiple claim teams. This remote role empowers a team, fosters strong client partnerships, and drives exceptional service delivery.

You will oversee STD, FMLA/Absence, Paid Leaves, LTD and integrated programs, ensuring compliance, performance, and continuous improvement in collaboration with operations and analytics teams.

Qualifications

• Bachelor's Degree or equivalent work experience required.
• Minimum of eight years progressive experience in managing integrated disability and absence management programs.
• Leadership role in a disability/absence insurance carrier claim operation or third party administrator claim operation.
• Six years in an increasing supervisory or leadership capacity required.
• Expertise with disability/absence best practice benchmarking and metrics.
• Demonstrated ability to establish critical relationships at all levels of the organization and with external partners.
• Exceptional communication skills, change management skills, and customer focus.
• Strong organizational and time management skills.
• Excellent oral, written, and presentation skills.
• Demonstrated experience in building high performance teams - ability to inspire a shared vision and empower and motivate a team.
• Experience in a broader integrated health and productivity model including healthcare, on-site clinics, wellness, and EAP.
• Experience interfacing and supporting complicated, middle to large national client companies.
• HR or Disability certifications

Responsibilities

• Facilitates the implementation, continuous improvement and integration of all disability and absence management programs/processes within the assigned group of teams.
• Represents the face of the claim operation to assigned national clients.
• Provides proactive leadership in developing a continuous improvement culture within the assigned group of teams. Ensures that all aspects of the department's operations are meeting corporate guidelines, federal, state, and local law and are in accordance with professional standards and confidentiality.
• Manages, hires, trains, develops and motivates qualified individuals including identification of succession planning candidates.
• Maintains up-to-date knowledge of industry trends in integrated disability and absence management to ensure that the various programs and processes are truly best practice.
• Manages business unit to budget to meet corporate revenue objectives.
• Works with the reporting and analytics team to ensure our key metrics are current and measures that allow a view of the day to day efficiency and effectiveness of the operations as well as the higher level business impact that can be benchmarked.
• Participates in sales presentations and meetings with prospects and current accounts in support of corporate revenue objectives.
• Performs other related duties as required.

Skills

Leadership experience

Strategic thinking

Communication skills

Change management

People management

Client relationship building

Education

Bachelor's Degree or equivalent

HR or Disability certifications

Job description

Job Description

Director, Disability & Absence Management

Own the Relationship. Drive the Results. Work from Anywhere! Lead with heart. Deliver with excellence.

Work remotely—your office, your vibe! Empower a team and shape success Build strong client partnerships that matter Work remotely—your office, your vibe! We’re looking for a compassionate, strategic leader to guide our disability and absence management programs across multiple claim teams. You’ll support operations for STD, FMLA/Absence, Paid Leaves, LTD, and integrated programs—ensuring exceptional service, strong client relationships, and consistent performance.

Responsibilities

• Facilitates the implementation, continuous improvement and integration of all disability and absence management programs/processes within the assigned group of teams.
• Represents the face of the claim operation to assigned national clients.
• Provides proactive leadership in developing a continuous improvement culture within the assigned group of teams. Ensures that all aspects of the department's operations are meeting corporate guidelines, federal, state, and local law and are in accordance with professional standards and confidentiality. Concurrently, assessing the various programs ensuring they meet their defined objective and are meeting the needs of our clients.
• Manages, hires, trains, develops and motivates qualified individuals including identification of succession planning candidates.
• Maintains up-to-date knowledge of industry trends in integrated disability and absence management to ensure that the various programs and processes are truly best practice.
• Manages business unit to budget to meet corporate revenue objectives.
• Works with the reporting and analytics team to ensure our key metrics are current and measures that allow a view of the day to day efficiency and effectiveness of the operations as well as the higher level business impact that can be benchmarked.
• Participates in sales presentations and meetings with prospects and current accounts in support of corporate revenue objectives.
• Performs other related duties as required.

Qualifications

• Bachelor's Degree or equivalent work experience required.
• Minimum of eight years progressive experience in managing integrated disability and absence management programs with preference for employer-based experience
• Leadership role in a disability/absence insurance carrier claim operation or third party administrator claim operation
• Six years in an increasing supervisory or leadership capacity required
• Expertise with disability/absence best practice benchmarking and metrics
• Demonstrated ability to establish critical relationships at all levels of the organization and with external partners
• Exceptional communication skills, change management skills, and customer focus
• Strong organizational and time management skills
• Excellent oral, written, and presentation skills
• Demonstrated experience in building high performance teams - ability to inspire a shared vision and empower and motivate a team.
• Experience in a broader integrated health and productivity model including healthcare, on-site clinics, wellness, and EAP
• Experience interfacing and supporting complicated, middle to large national client companies.
• HR or Disability certifications
• Desired:
• Current membership/leadership in professional organization critical to the field
• Must complete continuing education requirements as outlined by Crawford Educational Services
• Nationally accredited certification in a related profession such as Certified Disability Manager
• Management Specialist (CDMS) or Certified Case Manager (CCM)

About Us

Why Crawford? Because a claim is more than a number - it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com .

Education

When you accept a job with Crawford, you become a part of the One Crawford family. And as part of the One Crawford family, we offer a comprehensive Total Rewards package to our employees to assist with their financial, health/wellness, continuing education/training and other needs:

• Competitive base pay
• The Pay Range/Salary represents the anticipated low and high pay that may be offered for this position. To determine the actual offer, Crawford considers a wide range of factors including the candidate’s previous experience and education, market rates, minimum pay requirements for the applicable jurisdiction, business segment, supply/demand, and scheduled hours.
• Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
• We offer a well-rounded benefits package that encourages wellness and helps our employees to be an educated healthcare consumer. The core benefits* offered include: Medical, Dental and Vision Plans Prescription Drugs HSA, HRA, and FSA Accounts Paid Holidays, Vacation and Sick Leave 401(k) Retirement Plan Tuition Assistance Paid Parental Leave Supplemental Health Benefits
• Enhanced Mental Health Support
• Virtual Physical Therapy
• Caregiving Services
• Life Assistance Program
• The above information highlights some of the benefits currently available to eligible full-time employees.
• Training programs that promote continuous learning and career progression while enhancing job performance.
• Sustainability programs that give back to the communities in which we live and work.
• A culture of respect, collaboration, entrepreneurial spirit and inclusion.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.