Director, Director Learning & Knowledge Management

AbbVie Inc.; Chicago (IL); On-site; USD 140,000 - 190,000; Full time

Job summary

AbbVie Inc. seeks a Director of Learning and Knowledge Management to partner with the Senior Director to design and execute a global learning strategy across Operations.

You will translate strategy into integrated programs, drive scalable solutions, and measure impact while ensuring compliance and operational excellence. The role collaborates with regional and local leaders to deliver learning that strengthens workforce capability, enables knowledge sharing, and supports continuous improvement

Qualifications

• Bachelor’s degree required.
• Advanced degree or professional certification in learning and development, knowledge management, organizational development, or related discipline preferred.
• 10+ years of progressive experience in training, learning and development, knowledge management, or a related disciplined in a regulated industry.

Responsibilities

• Partner with Senior Director to shape priorities and translate vision into learning roadmaps and initiatives.
• Lead design, deployment, and continuous improvement of global Learning and Knowledge Management initiatives.
• Oversee high-impact learning programs and platforms across Manufacturing, Quality, Supply Chain, and other Operations priorities.
• Develop and lifecycle-manage role-based learning, capability-building, and onboarding solutions.
• Design scalable Knowledge Management practices for capture, sharing, and reuse of knowledge.
• Lead change and adoption strategies for major Learning and Knowledge Management transformations.
• Establish global standards, governance, and operating practices for content ownership and lifecycle management.
• Shape digital learning priorities and evaluate adoption of approved solutions with technology partners.
• Develop measurement framework and KPIs to assess learning impact and knowledge reuse.
• Lead Learning and Knowledge Management teams, manage budgets, external partners, and vendor relationships.

Job description

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio.

For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description

Purpose:

The Director Learning and Knowledge Management partners with the Senior Director, Global Training Strategy & Effectiveness to design and execute the vision for a learning organization across global Operations. Reporting to the Senior Director, this leader translates the global training strategy and framework into integrated learning and knowledge management programs that strengthen workforce capability, enable knowledge sharing, and support compliance and operational excellence. The role works closely with global, regional, and local Operations leaders and cross-functional partners to deliver scalable, fit-for-purpose learning solutions, embed continuous learning into everyday work, and measure impact, while the Senior Director retains accountability for the overall vision and strategic framework.

Responsibilities:

• Partner with the Senior Director to shape priorities and translate the global vision and strategic framework into integrated Learning and Knowledge Management roadmaps and an executable portfolio of initiatives aligned to agreed strategic priorities, working with global, regional, and local Operations leaders to address evolving business, workforce capability, and knowledge needs.
• Lead the design, prioritization, deployment, and continuous improvement of a portfolio of global Learning and Knowledge Management initiatives, collaborating across Operations and supporting functions to ensure alignment, scalability, consistency, and measurable business value.
• Lead the implementation and ongoing optimization of high-impact learning programs and platforms supporting Manufacturing, Quality, Supply Chain, and other Operations priorities; manage milestones, risks, dependencies, resources, and stakeholder alignment, and elevate strategic decisions as appropriate.
• Lead the development, delivery, and lifecycle management of role-based learning, capability-building, and onboarding solutions, partnering with subject matter experts and business leaders to ensure solutions are scalable, fit for purpose, and aligned with global standards and business objectives.
• Design and implement scalable Knowledge Management practices and solutions that enable the capture, curation, maintenance, sharing, and reuse of critical knowledge, expertise, lessons learned, and best practices; enable communities of practice and effective knowledge transfer across functions, regions, and sites.
• Lead change and adoption strategies for major Learning and Knowledge Management transformations, including stakeholder alignment, change-impact assessment, communications, readiness, adoption, and sustainment, in partnership with Human Resources, Change Management, Quality, and Operations leaders.
• Support the Senior Director in establishing global learning and knowledge standards, governance, and operating practices, and lead implementation of agreed approaches for content ownership, lifecycle management, review, and compliance in partnership with Quality and other relevant functions.
• Partner with the Senior Director to shape digital learning and knowledge platform priorities and lead the evaluation, implementation, adoption, and optimization of approved solutions with technology partners. Apply modern adult learning, digital, blended, and experiential methodologies to enable continuous learning, knowledge sharing, and operational excellence.
• Develop, manage, and continuously improve the measurement framework and KPIs for the Learning and Knowledge Management portfolio, assessing learning effectiveness, application, adoption, knowledge reuse, capability improvement, and business impact; provide insights and recommendations to inform global priorities and continuous improvement.
• Lead and develop Learning and Knowledge Management teams and manage resources, budgets, external partners, and vendors within the assigned portfolio, while building strong partnerships across Operations, Human Resources, Quality, Technology, and other functions to identify capability needs, support workforce development, and advance innovative Learning and Knowledge Management practices.

Qualifications

• Education: Bachelor’s degree required; advanced degree or professional certification in learning and development, knowledge management, organizational development, or a related discipline preferred.
• Experience: 10+ years of substantial progressive experience in training, learning and development, knowledge management, or a related discipline in a regulated industry, including management experience leading teams and global or cross-regional initiatives.
• Deep, practical understanding of modern adult learning principles, digital, blended, and experiential learning methodologies, and operational excellence principles.
• Demonstrated success designing and delivering scalable learning programs and implementing knowledge capture, sharing, and reuse practices in a highly matrixed, multicultural environment.
• Strong knowledge of compliance, quality, and regulatory requirements across Operations functions and the ability to incorporate these into learning programs and governance practices.
• Proven ability to build partnerships, lead through influence, and support organizational change across regions and cultures.
• Experience implementing governance structures and developing KPIs to measure and enhance learning effectiveness and knowledge management impact.

Excellent communication, program planning, people leadership, and execution skills, with the ability to translate strategic direction into practical delivery plans and manage competing priorities.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state orlocal law:

• The compensation range described below is the range of possible base pay compensation that the Companybelieves ingood faith it will pay for this role at the timeof this posting based on the job grade for this position.Individualcompensation paid within this range will depend on many factors including geographic location, andwemay ultimatelypaymore or less than the posted range. This range may bemodifiedin thefuture.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees.
• This job is eligible toparticipatein our long-term incentiveprograms.

Note: No amount of payis considered to bewages or compensation until such amount is earned, vested, anddeterminable.The amount and availability of any bonus,commission, incentive, benefits, or any other form ofcompensation and benefitsthat are allocable to a particular employeeremainsin the Company's sole andabsolutediscretion unless and until paid andmay bemodifiedat the Company’s sole and absolute discretion, consistent withapplicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

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