Director Director - Client Growth Partner (Retail)

Nagarro Inc; Nashville (TN); On-site; USD 120,000 - 180,000; Full time

Job summary

Nagarro Inc in Nashville is seeking a Director - Client Growth Partner for the Retail sector. This role focuses on driving account growth by exceeding revenue targets and engaging CXOs as strategic partners in AI transformation.

The ideal candidate will have a strong background in IT consulting, at least 5 years in key account leadership with substantial accounts, and a collaborative approach in fostering relationships. A focus on client satisfaction through regular engagement is essential.

Qualifications

• Minimum 5 years of key account leadership or similar experience.
• Ability to engage with client CIOs, CTOs, CDOs effectively.
• Experience in commercial negotiations and deal shaping.
• Skill in identifying growth opportunities within client portfolios.

Responsibilities

• Drive portfolio growth by 15%+ YOY for assigned accounts.
• Lead strategic discussions with senior client executives.
• Collaborate with teams to shape proposals and value propositions.
• Maintain regular onsite presence to foster client relationships.

Skills

IT consulting experience

Retail industry background

Key account leadership

AI fluency

Commercial acumen

Collaboration

Market research

Job description

Director - Client Growth Partner (Retail)

• Full-time
• Service Region: UCC

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 37 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Role Summary

We're looking for a high intensity account growth leader who will deliver double-digit YOY growth at one or more key accounts. Will position Nagarro with CXOs as the strategic partner for AI transformation. Will systematically expand the breadth and depth of the engagement.

Account Growth & Farming

• Grow assigned portfolio by 15%+ YOY.
• Achieve revenue targets, in conjunction with the account's Custodian of Client Success, through structured account planning, shaping CXO agenda, working with procurement, and collaborating within Nagarro to identify and sell expanded offerings.

CXO Engagement

• Act as a trusted advisor, leading strategic discussions with senior executives to align technology investments with business goals.
• Establish and maintain a "seat at the top table for AI" in the managed account(s) in partnership with AI for Change advisors and capability leads.

Value Creation

• Drive conversations around productivity improvements, operational efficiency, and cost optimization, leveraging digital and AI-enabled solutions.
• Procure public testimonials and references from the client(s) about the quality of Nagarro's work.

Customer Intimacy

• Stay close to the client's business priorities, challenges, and transformation journey to proactively propose relevant solutions.

Opportunity Management

• Collaborate with delivery and solution teams to shape proposals, craft value propositions, and position differentiated offerings.

AI Advocacy

• Confidently use AI/GenAI terminology to articulate how modern solutions can transform customer business outcomes.

Client Presence

• Maintain a regular onsite presence at client location (minimum once a week) to foster deeper engagement and relationship‑building.
• Partner with internal practice, delivery, and sales teams to ensure client satisfaction and successful execution.

Qualifications

• IT consulting experience and retail industry background.
• Has at least 5 years of key account leadership or similar focused experience with a 20+ million account for a well‑known professional services firm with a strong account expansion track record.
• Can credibly engage client CIOs, CTOs, CDOs, and business heads and build warm relationships.
• AI fluency in an industry context - Can hold a value‑led conversation about AI transformation in at least one vertical.
• Deal shaping and commercial acumen - Can construct and defend a business case. Comfortable in procurement and legal negotiations.
• Collaborative operator - Works constructively with engineering and capability teams and earns their trust and support. Low ego, high accountability.
• Skilled in market research, account segmentation, and identifying proactive growth opportunities within client portfolios.

Disclaimer: Nagarro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status.