Director, Digital Workspace Services

MGM Resorts International; Town of Texas (WI); Remote; USD 120,000 - 180,000; Full time

Job summary

MGM Resorts International is seeking a Director to lead the strategy and operations of digital workspace technologies. The ideal candidate will oversee VDI, endpoint management, and drive the adoption of collaboration tools to enhance productivity. This position offers comprehensive perks including wellness programs, dining discounts, and professional development opportunities.

Benefits

Wellness programs

Discounts on hotel stays and dining

Free meals in employee dining room

Free parking

Healthcare and financial support

Career development programs

Qualifications

• 4+ years in IT leadership roles.
• 8+ years of IT infrastructure experience.
• Strong grasp of VDI architecture and management strategies.

Responsibilities

• Oversee digital workspace OS, VDI, and thin client infrastructure.
• Lead streamlined application packaging and patching.
• Define and track KPIs/SLAs for service effectiveness.

Skills

VDI

Endpoint Management

Collaboration Tools

Project Delivery

Problem Solving

Education

Bachelor's degree in Computer Science, Information Systems, or Business Administration

Tools

Intune

Jamf

Office 365

SharePoint

Power Platform

Job description

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:
The Director will lead the strategy, development, and operations of digital workspace technologies across the organization, including the design, implementation, and maintenance of operating systems, application packaging and deployment, patch management, and end-user support. This role also encompasses oversight of virtual desktop infrastructure (VDI), thin client solutions, and comprehensive endpoint management, including mobile device management and productivity services. The ideal candidate will drive innovation to enhance user experience, increase productivity, and strengthen security, delivering scalable, user-focused solutions that support a modern and efficient digital workplace.

THE DAY-TO-DAY:

• Oversee digital workspace OS, VDI, and thin client infrastructure to ensure performance, reliability, and security.

• Lead streamlined application packaging, patching, and compliance processes.

• Manage endpoint and mobile device strategies using tools like Intune and Jamf.

• Drive adoption of productivity tools (Office 365, Exchange, SharePoint, Power Platform, etc.) to enhance collaboration.

• Direct support operations, including monitoring, escalation, disaster recovery, and performance tuning.

• Define and track KPIs/SLAs to measure service effectiveness and user satisfaction.

• Align workspace services portfolio with business priorities and resource efficiency.

• Champion continuous improvement, innovation, and team development.

THE IDEAL CANDIDATE:

• Bachelor's degree in Computer Science, Information Systems, Business Administration with a technology focus or equivalent experience.

• 4+ years in IT leadership roles.

• 8+ years of IT infrastructure experience.

• Expertise in VDI, thin clients, and endpoint management tools like Intune and Jamf.

• Proven success managing enterprise productivity platforms (Office 365, Exchange, SharePoint, Power Platform, Lucidchart).

• Advanced knowledge of workspace OS, application packaging, patching, and software distribution.

• Strong grasp of VDI architecture, endpoint and mobile device management strategies.

• Skilled in a broad range of collaboration tools and third-party software.

• Demonstrated leadership, strategic planning, and team management abilities.

• Effective communicator with strong problem-solving and project delivery skills.

• Experienced in setting and managing KPIs, SLAs, and driving continuous improvement.

• Up-to-date with emerging technologies and experienced in vendor negotiation and management.

THE PERKS & BENEFITS:

• Prioritize your wellness, access programs crafted to nurture your mental and physical health.

• Enjoy unbeatable discounts on hotel stays, dining, retail, entertainment, and exclusive partner perks for travel, tech, and beyond!

• Savor delicious meals for free in our employee dining room.

• Park with ease-whether you're on or off shift, it's free!

• From healthcare to financial support and generous time-off options, we've got you covered.

• Elevate your career with development programs, connect through networking events, and make a difference with community volunteer opportunities.

VIEW JOB DESCRIPTION:

http://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12310

Are you ready to JOIN THE SHOW? Apply today!