Director, Digital Solutions

University of Virginia; Charlottesville (VA); On-site; USD 122,000 - 197,000; Full time

Job summary

The University of Virginia seeks a Director, Digital Solutions to lead its digital engagement initiatives. This senior role involves setting strategies for web and mobile marketing efforts, managing a skilled digital team, and collaborating across departments to enhance user experiences. A strong background in digital strategy and healthcare is preferred.

Qualifications

• 10 years of experience in the digital space.
• 5 years of management experience preferred.
• Healthcare experience preferred.

Responsibilities

• Oversee UVA Health web strategy and manage digital engagement solutions.
• Develop and manage the Digital Solutions team.
• Ensure successful coordination with marketing and analytics teams.

Skills

Digital Strategy

UX Design

Web Analytics

Project Management

Technical Product Ownership

Education

Bachelor's degree

Job description

The Director, Digital Solutions is responsible for setting the strategy and driving the successful execution of UVA Health’s overall digital engagement solutions and initiatives as a key leader on the Digital Solutions and Engagement Strategy team. Specifically, this role oversees and manages UVA Health web strategy (UVA Health, UVA School of Medicine, blogs) and related marketing technology & analytics/ in support of the mission and goals of UVA Health. This role requires a senior leader who can translate business goals into initiatives and tactics that achieve defined metrics. The Director must also work in a hands-on capacity to develop team skills, manage effective teams, implement systems and troubleshoot issues. The Director role reports into the Associate Chief/Digital Solutions and Engagement Strategy and works closely with the Director, Digital Content Strategy and other Marketing leaders.

The Director manages staff within the defined portfolio: Web Strategy (multiple websites and blogs, reputation management), and Digital Marketing Technology. In addition, in partnership with the Associate Chief and other Marketing leaders, this position will play a key role in developing and designing UVA Health’s web/digital/mobile marketing, engagement, and analytics strategy. A large portion of the Director’s role will be to drive projects, both internal to marketing and external across the health system, that introduce or improve digital systems, technologies and performance. This position will play a key role in the execution of UVA Health’s “digital patient and referring physician” strategy as the health system continues to devise unique and innovative ways to connect patients and referring physician partners with superior care.

• Develop, enhance and manageuvahealth.comand the UVA School of Medicine sites and their related CMS, analytics tools and web services, working with key leaders across UVA Health and the School of Medicine.
• In partnership with the Director, Content Strategy, develop and implement a robust content, design and dynamic data integration approach that supports seamless user experiences.
• Responsible for the Digital Solutions team, a disciplinary team comprised of front-end development, UX design, technical product ownership and project management.
• Manage, lead, and hire (as needed) the Digital Solutions team members, set team priorities and goals. Manages the workflow across the team and aligns the priorities and projects to the department and health system goals.
• Ensure successful coordination with marketing, content, social, CRM, and analytics teams and outside agencies on all web and marketing campaign needs, as well as the application of audience journey mapping through personalization.
• In partnership with the Head of Creative and other Marketing Leadership, responsible for the development and management of the Digital Design System library that reflects the UVA Health brand while adhering to ADA, technical and user experience best practices.
• Manage external vendors and agencies responsible for all web-related solutions including but not limited to web analytics, secure site hosting, content management systems, directories, listings, EMR integrations and partnership with other HIT-hosted services.
• Use proven understanding of UX, IA, graphic, video, and other technology skills to support and maintain dynamic content for all sites and audiences.
• In partnership with the marketing and content teams, develop, enhance and manage campaign pages and analytics/tracking technologies.
• Partner with key leaders in the department to design a holistic digital analytics strategy; monitoring key performance indicators and measuring the effectiveness of all web/digital efforts.
• Collaborates with leaders to develop dashboards and key reports for better management of large initiatives and resource forecasting.
• Maintains the digital/web budget and related accounting.
• Recruits, manages and professionally develops a high-performing team of digital marketers.
• Maintains knowledge of new technologies and recommends and/or plans for enhancements to the systems; continuously seeks out new technologies and applications that help UVA Health achieve its goals.
• In addition to the above job responsibilities, other duties may be assigned.

Position Compensation Range: $122,886.40 - $196,622.40 Annual

MINIMUM REQUIREMENTS
Education: Bachelor's degree.
Experience: 10 years of experience in the digital space and 5 years of management experience. Healthcare experience preferred.
Licensure: None required, PMP preferred.

PHYSICAL DEMANDS
This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA’s commitment to non-discrimination and equal opportunity employment.