Director, Digital Solutions

The Rector & Visitors of the University of Virginia; Charlottesville, Virginia, Evanston Township (VA, MN, IL); On-site; USD 122,000 - 197,000; Full time

Job summary

An established industry player is seeking a visionary Director of Digital Solutions to lead their digital engagement efforts. This pivotal role involves crafting and executing a comprehensive digital strategy that enhances user experience across multiple platforms. The Director will manage a talented team, drive innovative projects, and collaborate with various departments to ensure seamless integration of digital solutions. If you're passionate about leveraging technology to improve patient engagement and healthcare delivery, this is an exciting opportunity to make a significant impact in a dynamic environment.

Qualifications

• 10+ years of experience in digital solutions with a focus on healthcare.
• Proven leadership in managing digital marketing teams and strategies.

Responsibilities

• Oversee UVA Health's web strategy and digital engagement initiatives.
• Manage the Digital Solutions team and coordinate with marketing and analytics.

Skills

Digital Marketing

User Experience (UX)

Content Management Systems (CMS)

Project Management

Analytics

Team Leadership

Web Strategy

Education

Bachelor's Degree

Tools

Web Analytics Tools

Content Management Systems

Digital Design Systems

Job description

The Director, Digital Solutions is responsible for setting the strategy and driving the successful execution of UVA Health's overall digital engagement solutions and initiatives as a key leader on the Digital Solutions and Engagement Strategy team. Specifically, this role oversees and manages UVA Health web strategy (UVA Health, UVA School of Medicine, blogs) and related marketing technology & analytics/ in support of the mission and goals of UVA Health. This role requires a senior leader who can translate business goals into initiatives and tactics that achieve defined metrics. The Director must also work in a hands-on capacity to develop team skills, manage effective teams, implement systems and troubleshoot issues. The Director role reports into the Associate Chief/Digital Solutions and Engagement Strategy and works closely with the Director, Digital Content Strategy and other Marketing leaders.

The Director manages staff within the defined portfolio: Web Strategy (multiple websites and blogs, reputation management), and Digital Marketing Technology. In addition, in partnership with the Associate Chief and other Marketing leaders, this position will play a key role in developing and designing UVA Health's web/digital/mobile marketing, engagement, and analytics strategy. A large portion of the Director's role will be to drive projects, both internal to marketing and external across the health system, that introduce or improve digital systems, technologies and performance. This position will play a key role in the execution of UVA Health's "digital patient and referring physician" strategy as the health system continues to devise unique and innovative ways to connect patients and referring physician partners with superior care.

• Develop, enhance and manageuvahealth.comand the UVA School of Medicine sites and their related CMS, analytics tools and web services, working with key leaders across UVA Health and the School of Medicine.
• In partnership with the Director, Content Strategy, develop and implement a robust content, design and dynamic data integration approach that supports seamless user experiences.
• Responsible for the Digital Solutions team, a disciplinary team comprised of front-end development, UX design, technical product ownership and project management.
• Manage, lead, and hire (as needed) the Digital Solutions team members, set team priorities and goals. Manages the workflow across the team and aligns the priorities and projects to the department and health system goals.
• Ensure successful coordination with marketing, content, social, CRM, and analytics teams and outside agencies on all web and marketing campaign needs, as well as the application of audience journey mapping through personalization.
• In partnership with the Head of Creative and other Marketing Leadership, responsible for the development and management of the Digital Design System library that reflects the UVA Health brand while adhering to ADA, technical and user experience best practices.
• Manage external vendors and agencies responsible for all web-related solutions including but not limited to web analytics, secure site hosting, content management systems, directories, listings, EMR integrations and partnership with other HIT-hosted services.
• Use proven understanding of UX, IA, graphic, video, and other technology skills to support and maintain dynamic content for all sites and audiences.
• In partnership with the marketing and content teams, develop, enhance and manage campaign pages and analytics/tracking technologies.
• Partner with key leaders in the department to design a holistic digital analytics strategy; monitoring key performance indicators and measuring the effectiveness of all web/digital efforts.
• Collaborates with leaders to develop dashboards and key reports for better management of large initiatives and resource forecasting.
• Maintains the digital/web budget and related accounting.
• Recruits, manages and professionally develops a high-performing team of digital marketers.
• Maintains knowledge of new technologies and recommends and/or plans for enhancements to the systems; continuously seeks out new technologies and applications that help UVA Health achieve its goals.
• In addition to the above job responsibilities, other duties may be assigned.

Position Compensation Range: $122,886.40 - $196,622.40 Annual

MINIMUM REQUIREMENTS
Education: Bachelor's degree.
Experience: 10 years of experience in the digital space and 5 years of management experience. Healthcare experience preferred.
Licensure: None required, PMP preferred.

PHYSICAL DEMANDS
This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physicians Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experience. We are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, pregnancy, sexual orientation, veteran or military status, and family medical or genetic information.