Director, Digital Product Design

belron; Columbus (OH); On-site; USD 150,000 - 230,000; Full time

Job summary

Safelite is seeking a Director of Product Design to lead a team of product designers responsible for digital experiences across customer, partner, and technician ecosystems. You will translate customer insights into high-value product experiences and drive measurable outcomes.

The role focuses on elevating design as a strategic capability, advancing AI-enabled, adaptive experiences, and scaling design systems across journeys and touchpoints. A Bachelor’s degree in a related field is required.

Qualifications

• Bachelor's Degree in Human Factors, UX Design, Communication Design or related field required.
• Experience leading product design in fast-moving, product-led organizations.
• Consumer-facing digital experiences across digital, human, and operational touchpoints.

Responsibilities

• Own design quality and outcomes across the digital portfolio.
• Lead product design across Safelite's digital ecosystem, including consumer and partner experiences.
• Build and lead the product design team across multiple surfaces.
• Evolve the design system into a scalable experience system.
• Lead AI-enabled and adaptive experience design and establish reusable AI-era UX patterns.

Skills

Design leadership

AI-enabled design

Design systems

Discovery & experimentation

Prototyping & iteration

Cross-functional collaboration

UX strategy

Education

Bachelor's Degree in Human Factors, UX Design, Communication Design or related field

Job description

A Brief Overview

The Director of Product Design will lead product designers responsible for creating digital experiences that deliver on Safelite's promise of Easy, Fast, Done across the customer, client, and technician ecosystem. This leader will work across Safelite to define high-value problems, translate customer needs and business opportunities into high-quality product experiences, accelerate learning, and deliver measurable customer and business outcomes.

This leader will help Safelite design for the next era of digital experiences - where journeys are increasingly AI-enabled, adaptive, conversational, and connected across digital, human, and operational touchpoints. They will elevate product design as a strategic capability by strengthening how Safelite discovers, designs, tests, and scales digital experiences.

What you will do

• Own design quality and outcomes across the digital portfolio
• Lead product design across Safelite's digital ecosystem, including:
  • Consumer experiences . Safelite.com and the post-booking customer portal.
  • Partner and commercial experiences . Insurance partner platforms and fleet/commercial portals.
  • Associate and technician tools . The digital tools field technicians and contact center colleagues use to do their work.
  • AI and agentic experiences . Conversational agents serving customers, insurance carriers, and technicians.
• Set and enforce the experience bar for interaction design, content, accessibility, and visual quality across every squad and surface.
• Translate customer insight, business strategy, and product direction into clear experience direction designers can run with.
• Make design tradeoffs based on customer impact, business value, technical feasibility, and operational reality, and make those tradeoffs visible to leadership.
• Connect design decisions to measurable outcomes: conversion, containment, self-service completion, satisfaction, and associate efficiency.

Build and lead the product design team

• Lead, coach, and develop a team of product designers across consumer, partner and commercial, associate and technician, and agentic surfaces.
• Set clear expectations for craft, product judgment, partnership, and execution. Hold the bar.
• Build team capability in discovery, experimentation, prototyping, service thinking, and AI-enabled design.
• Coach designers to use AI fluently across the product lifecycle: research synthesis, concept generation, prototyping, and iteration.

Evolve the design system into a scalable experience system

• Move Safelite's design system beyond a reusable component library into a shared experience system that drives consistency across journeys, platforms, and touchpoints.
• Define and govern shared patterns, components, accessibility standards, and design principles used across every squad.
• Improve design-to-development handoff and implementation quality in partnership with Engineering.
• Establish the rituals, including critique, documentation, and review, that allow design quality to scale without slowing teams down.

Lead AI-enabled and adaptive experience design

• Partner with AI and Agentic product leadership to design Scarlett, Gray, and Chad as trustworthy, useful, and customer-centered experiences.
• Establish reusable AI-era UX patterns: conversational design, guided decisioning, confidence states, fallback logic, and human handoff.
• Help teams decide where AI should automate, assist, recommend, or stay out of the way.
• Translate complex agentic capabilities into simple, intuitive experiences grounded in real customer and associate needs.

Performs other duties as assigned

Complies with all policies and standards

Education Qualifications

Bachelor's Degree Human Factors, UX Design, Communication Design or related field Required

Experience Qualifications

We're looking for a product leader who has shipped inside fast-moving, product-led organizations, and who is energized by helping a company evolve toward that model.

• Consumer-facing digital experiences in service businesses. You've designed for journeys where customers move between digital, human, and operational touchpoints, where the digital experience is the front door to a real-world service.
• Design system evolution. You've taken a design system from a component library to a scalable experience system that drives consistency across many products and teams. You know what good looks like at each stage of maturity.
• AI-enabled or conversational experiences. You've shipped product with conversational interfaces, agents, personalization, intelligent decisioning, or adaptive flows. You understand designing for trust, uncertainty, and handoff.