Director - Digital Platforms

1611 Ally Bank; Charlotte (NC); Hybrid; USD 125,000 - 190,000; Full time

Benefits offered by this job

Bonuses

401K retirement savings with matching

Employee stock purchase plan

Job summary

Ally Financial in Charlotte, NC seeks an experienced Director of Digital Platforms to lead strategy and governance for shared digital capabilities across mobile and online banking experiences.

You will own platform health, release governance, and reusable services while partnering with UX, analytics, risk, and business teams to drive roadmaps and investments. Responsible for stability, observability, and customer experience quality.

Qualifications

• 7+ years of experience defining competitive markets requirements and opportunities, and provide ongoing support that ensures the competitiveness of existing products preferred.
• 7+ years of relevant experience as a Product Owner.
• Experience developing and executing plans, initiatives and communications related to specific products.
• Experience supporting large-scale mobile and web platforms serving millions of digital interactions.
• Experience with application health monitoring, observability, incident management, service reliability, and operational performance reporting.
• Knowledge of mobile app store ecosystems, release governance, and customer-facing release communications.
• Experience managing shared platform capabilities such as APIs, SDKs, design systems, authentication services, or other reusable enterprise capabilities.
• Familiarity with digital banking, financial services, fintech, or other highly regulated industries.
• Experience leading platform modernization, technical debt reduction, and digital transformation initiatives.
• Experience establishing KPI frameworks and governance processes for platform performance, stability, customer experience, and delivery excellence.
• 9+ years of relevant experience or equivalent combination of education and experience
• High school Diploma or GED equivalent

Responsibilities

• Responsible for ensuring an optimal online and/or customer experience for customers, while meeting business partner objectives.
• Enhance business performance of product by gathering, documenting, and providing business requirements, system requirement specification reviews, analytics requirements, and user acceptance testing for projects and releases that impact digital properties.
• Leads a small team of product owners responsible for improving existing processes, and championing new processes, to ensure the delivery of industry leading capabilities - quickly and with high quality - to Ally customers.
• Planning, budgeting, implementing, and managing costs for the product space.
• In addition, the Director is in charge of business as usual processes and identifying improvements.
• This role will work closely with UX, technology and LOB partners.
• Understand and measure product performance.
• Understand the Voice of the Customer and champion the customer experience.
• The role may manage vendor relationships including negotiations and 3rd party supplier management policies.

Skills

Product Owner

Platform governance

Stakeholder management

Digital platforms

Observability

Release governance

APIs/SDKs

Education

Bachelor degree in business, marketing, information systems, or a related field

Tools

APIs

SDK lifecycle management

Design systems

Authentication services

Job description

Work Schedule

Ally and Your Career Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We love this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too? Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

In office role with weekly hybrid schedule. Ally work location Charlotte NC.

The Director of Digital Platforms is the business product leader responsible for the strategy, performance, and evolution of the shared platforms that power Ally’s mobile and online banking experiences. This role owns platform health, release governance, app store management, and shared digital capabilities, enabling reliable, scalable, and high-quality customer experiences across channels.

The Director partners closely with technology, UX, analytics, risk, and business teams to define platform priorities, drive roadmap execution, manage platform investments, and improve operational excellence. This leader is accountable for application stability, availability, resiliency, observability, release quality, and platform efficiency, while overseeing shared capabilities such as design systems, SDK lifecycle management, and reusable platform services. Success is measured through key outcomes including platform performance, app store ratings, deployment success, incident reduction, and overall customer experience quality.

Responsibilities

• Responsible for ensuring an optimal online and/or customer experience for customers, while meeting business partner objectives.


• Enhance business performance of product by gathering, documenting, and providing business requirements, system requirement specification reviews, analytics requirements, and user acceptance testing for projects and releases that impact digital properties.


• Leads a small team of product owners responsible for improving existing processes, and championing new processes, to ensure the delivery of industry leading capabilities - quickly and with high quality - to Ally customers.


• Planning, budgeting, implementing, and managing costs for the product space.


• In addition, the Director is in charge of business as usual processes and identifying improvements.


• This role will work closely with UX, technology and LOB partners.


• Understand and measure product performance.


• Understand the Voice of the Customer and champion the customer experience.


• The role may manage vendor relationships including negotiations and 3rd party supplier management policies.

Qualifications We’re Looking For

• 7+ years of experience defining competitive markets requirements and opportunities, and provide ongoing support that ensures the competitiveness of existing products preferred.


• 7+ years of relevant experience as a Product Owner.


• Experience developing and executing plans, initiatives and communications related to specific products.


• Bachelor degree in business, marketing, information systems, or a related field preferred.


• Experience supporting large-scale mobile and web platforms serving millions of digital interactions.


• Experience with application health monitoring, observability, incident management, service reliability, and operational performance reporting.


• Knowledge of mobile app store ecosystems, release governance, and customer-facing release communications.


• Experience managing shared platform capabilities such as APIs, SDKs, design systems, authentication services, or other reusable enterprise capabilities.


• Familiarity with digital banking, financial services, fintech, or other highly regulated industries.


• Experience leading platform modernization, technical debt reduction, and digital transformation initiatives.


• Experience establishing KPI frameworks and governance processes for platform performance, stability, customer experience, and delivery excellence.

Minimum Qualifications

• 9+ years of relevant experience or equivalent combination of education and experience


• High school Diploma or GED equivalent

How We’ll Have Your Back

Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals.


• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part‑time status and management level).


• Planning for the Future: plan for the near and long term with an industry‑leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.


• Supporting your Health & Well‑being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre‑tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well‑being program that helps you and your family stay on track physically, socially, emotionally, and financially.


• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.


• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.


• Other Compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.

Who We Are

Ally Financial is a customer‑centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on “Doing it Right” and being a trusted financial‑services provider to our consumer, commercial, and corporate customers.

Equal Opportunity

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law. In accordance with the Americans with Disabilities Act, if after review of the position expectations, you believe that you may need a medical accommodation to fulfill the duties of this role, please email [e-mail] with details of your accommodation request.

Base Pay Range

Base Pay Range $125,000.00 - $190,000.00

Incentive Compensation

This position is eligible to participate in our annual incentive plan.

CCPA Notice

CCPA Notice