Executive Operations IT Support

Ally; Charlotte (NC); Hybrid; USD 55,000 - 95,000; Full time

Benefits offered by this job

Bonuses

401K with company match

Employee stock purchase plan

Healthcare benefits

Job summary

Ally Financial seeks an Executive Operations IT Analyst to deliver high-touch technology support for executive leaders and VIP users. You will handle incidents from initial assessment to resolution and ensure meetings, travel, and device changes run smoothly.

Responsibilities include supporting Windows/macOS, coordinating with cross-functional teams, and documenting solutions. A 2+ year track record in IT support plus a focus on discreet handling of sensitive information is required.

Qualifications

• 2+ years of IT support or technology operations experience.
• Experience supporting endpoints, applications, access, connectivity, peripherals, collaboration tools, and remote-access technologies.
• Strong troubleshooting, communication, prioritization, documentation, and customer service skills.
• Bachelor’s degree, relevant technical certifications, or an equivalent combination of education and experience preferred.
• Experience supporting executives, senior leaders, executive assistants, or other high-priority users is preferred.

Responsibilities

• Provide onsite and remote support for Windows and macOS devices, mobile devices, peripherals, collaboration tools, enterprise applications, remote access, and authentication technologies.
• Own incidents and service requests through diagnosis, escalation, resolution, validation, and follow-up.
• Provide white-glove service through proactive support, clear communication, and reliable follow-through.
• Prepare and support technology for executive meetings, presentations, travel, onboarding, and device replacements.
• Coordinate with infrastructure, security, network, identity, application, endpoint, mobility, and audio-visual teams to resolve complex issues.
• Communicate technical findings, business impact, status, workarounds, and solutions clearly to executives and their teams.
• Document troubleshooting activities, resolutions, known workarounds, and support procedures.
• Identify recurring issues and recommend improvements to the executive technology experience.

Skills

IT support

Troubleshooting

Communication

Documentation

Customer service

Prioritization

Education

Bachelor’s degree or certifications

Job description

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We love this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We love this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Work Schedule

Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

We are seeking an Executive Operations IT Analyst to provide responsive, high-touch technology support to executive leaders, executive assistants, and other high-priority users. This role owns technical issues from initial assessment through resolution and helps ensure executives are prepared for meetings, travel, device changes, and other business-critical activities.

The Work Itself

• Provide onsite and remote support for Windows and macOS devices, mobile devices, peripherals, collaboration tools, enterprise applications, remote access, and authentication technologies.
• Own incidents and service requests through diagnosis, escalation, resolution, validation, and follow-up.
• Provide white-glove service through proactive support, clear communication, and reliable follow-through.
• Prepare and support technology for executive meetings, presentations, travel, onboarding, and device replacements.
• Coordinate with infrastructure, security, network, identity, application, endpoint, mobility, and audio-visual teams to resolve complex issues.
• Communicate technical findings, business impact, status, workarounds, and solutions clearly to executives and their teams.
• Document troubleshooting activities, resolutions, known workarounds, and support procedures.
• Identify recurring issues and recommend improvements to the executive technology experience.
• Handle sensitive business and technical information with professionalism and discretion.

The Qualifications We’re Looking For

• 2+ years of relevant IT support or technology operations experience.
• Experience supporting endpoints, applications, access, connectivity, peripherals, collaboration tools, and remote-access technologies.
• Strong troubleshooting, communication, prioritization, documentation, and customer service skills.
• Ability to remain composed, exercise sound judgment, and manage high-impact issues in a fast-paced, high-visibility environment.
• Bachelor’s degree, relevant technical certifications, or an equivalent combination of education and experience preferred.
• Experience supporting executives, senior leaders, executive assistants, or other high-priority users is preferred.

Minimum Qualifications

• 1+ years of experience
• High school Diploma or GED equivalent

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

Time Away

Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).

Planning for the Future

plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.

Supporting your Health & Well-being

flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.

Building a Family

adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.

Work-Life Integration

other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.

Other Compensations

depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.

To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf

Who We Are

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

In accordance with the Americans with Disabilities Act, if after review of the position expectations, you believe that you may need a medical accommodation to fulfill the duties of this role, please email [e-mail] with details of your accommodation request.

Base Pay Range

$55,000.00 - $95,000.00

An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Incentive Compensation

This position is eligible to participate in our annual incentive plan.