Director, Digital Employee Experience

Disney Cruise Line - The Walt Disney Company; Orlando (FL); On-site; Confidential; Full time

Job summary

The Walt Disney Company is seeking a Director, Digital Employee Experience to lead HR Technology initiatives and shape the digital workplace for 230,000+ employees worldwide. You will define strategy, roadmaps, and drive adoption of AI-enabled tools, onboarding experiences, and self-service capabilities.

Partner with engineering, product, design, data, and HR teams to translate needs into scalable products, measure outcomes with OKRs, and manage the full lifecycle from discovery to launch and

Qualifications

• Bachelor's degree required with 12+ years of related work experience.
• Experience leading enterprise digital employee experience initiatives.
• Strong strategic, executive communication, and collaboration skills.

Responsibilities

• Develop and execute a forward-looking strategy for a seamless digital workplace experience.
• Establish experience principles and a roadmap aligned with enterprise goals.
• Advise HR and technology leaders on trends shaping digital employee experience.
• Oversee lifecycle of employee-facing products from discovery to launch and optimization.
• Translate employee insights into measurable product requirements and outcomes.
• Lead cross-functional collaboration across engineering, design, data, and HR teams.
• Define and monitor OKRs and KPIs tied to adoption and business impact.
• Promote responsible AI, automation, and accessibility in solutions.

Skills

Product management

Digital platform leadership

AI & automation

Self-service / digital workplace

Emerging technologies

Cross-functional leadership

OKRs / KPIs

Executive communication

Education

Bachelor's degree

Job description

At Disney,we’re storytellers. We make the impossible, possible. The Walt Disney Company (TWDC) is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences.

The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. Our group drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence.

Team Description

The Director, Digital Employee Experience is a highly visible enterprise leadership role within The Walt Disney Company's HR Technology organization. This leader will define and advance the digital employee experience strategy for more than 230,000 employees worldwide, shaping how employees interact with HR technology, AI-enabled tools, automation, onboarding experiences, self-service capabilities, and digital workplace solutions.

Operating at the intersection of employee experience, product management, technology, HR, and digital transformation, the Director will translate employee needs and business priorities into scalable digital products, platforms, and experiences. This is both a strategy and delivery role: the successful candidate will establish the vision and roadmap while ensuring initiatives move from concept through launch, adoption, measurement, and continuous improvement.

What You’ll Do

• Develop and execute a clear, forward-looking strategy for a seamless, intuitive, and consumer-grade digital workplace experience.
• Establish experience principles, strategic priorities, and a roadmap that align employee needs with enterprise objectives.
• Advise HR and technology leaders on the trends, opportunities, and investments shaping the future of digital employee experience.
• Identify where responsible AI, automation, data, and emerging technologies can improve productivity, engagement, and access to services and information.
• Oversee the full lifecycle of employee-facing products and experiences, from discovery and ideation through design, development, launch, adoption, and continuous improvement.
• Translate employee insights, business requirements, and complex needs into clear product strategies, requirements, desired outcomes, and measurable success criteria.
• Partner closely with engineering, product, design, data, HR, and business teams to align priorities and delivery strategies.
• Use research, feedback, analytics, and industry trends to improve functionality, accessibility, consistency, and overall experience quality.
• Advance initiatives including My Disney Assistant, digital onboarding and pre-boarding, unified employee portal experiences, and AI-enabled employee services.
• Identify sources of employee friction and eliminate unnecessary steps, complexity, and manual work through digital solutions.
• Promote reuse, integration, and interoperability across platforms to create a more cohesive employee experience.
• Balance employee needs, business value, technology capabilities, responsible AI considerations, and operational scalability.
• Champion a digital-forward culture and increase adoption of new technologies, products, and ways of working.
• Lead through ambiguity and resistance, explaining both the purpose of change and the practical path forward.
• Establish and monitor OKRs, KPIs, and other measures tied to product adoption, employee satisfaction, productivity, and business impact.
• Create a culture of experimentation, innovation, customer-centricity, accountability, and continuous improvement.

Required Qualifications & Skills

• Strong product management and digital platform leadership experience.
• Experience leading AI, automation, self-service, digital workplace, or comparable technology-enabled transformation initiatives.
• Knowledge of emerging technologies and modern employee experience platforms.
• Demonstrated delivery of large-scale enterprise transformation initiatives across complex, cross-functional environments.
• Ability to create product strategies and roadmaps, manage the full product lifecycle, and use metrics to guide priorities and measure outcomes.
• Strong cross-functional leadership, executive communication, and influencing skills in a complex enterprise environment.
• Ability to establish and use OKRs, KPIs, research, analytics, and employee insights to guide priorities and measure business impact.

Preferred Qualifications

• HR Technology or digital employee experience expertise.
• Experience with employee self-service, digital workplace, onboarding, or enterprise employee experience platforms.
• Experience advancing responsible AI, automation, or emerging technology capabilities in an employee-facing environment.

Required Education

• Bachelor's degree with at least 12 years of related work experience.

The hiring range for this position in Orlando, FL is $197,600 to $264,900 per year and in Glendale, CA is $215,000 to $278,200 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.