Director, Digital Commerce & Growth (Omnichannel)

Parr Lumber Company; Hillsboro (OR); On-site; USD 151,000 - 179,000; Full time

Benefits offered by this job

Vacation days

Sick days

Holidays

Medical plan

Dental

Vision

Employee Assistance Program

401(k) match

Profit sharing

Tuition reimbursement

Referral bonus

Footwear subsidy

Job summary

Parr Lumber Company is seeking a Director of Digital Commerce to lead the growth of our online business across retail and building materials. Based in Hillsboro, Oregon, this executive will own the digital channel, driving strategy, execution, and continuous improvement to deliver seamless customer experiences and profitable growth.

Travel to PARR locations will be required as part of alignment with operations and sales teams.

Qualifications

• Bachelor’s degree in business, Marketing, Digital Commerce, Supply Chain, Technology, or related field.
• 7+ years of digital commerce leadership experience.
• Experience leading a digital commerce platform with revenue responsibility.
• Experience with ERP, CRM, inventory management, and digital commerce technologies.
• Strong understanding of digital marketing, merchandising, analytics, and customer experience.
• Experience managing budgets, forecasts, and business performance metrics.
• Building materials, construction supply, industrial distribution, or retail experience preferred.
• Class C driver’s license required.

Responsibilities

• Develop and execute the long-term digital commerce strategy, annual operating plan, budget, forecasts, and investment recommendations.
• Own digital channel performance, including revenue, profitability, customer adoption, fulfillment, inventory accuracy, and customer experience.
• Expand digital capabilities across locations, product categories, and customer segments and build the team needed to support growth.
• Monitor market trends and recommend solutions that advance business objectives.
• Deliver a consistent omnichannel experience across web, mobile, branch, and sales interactions.
• Improve customer acquisition, conversion, repeat purchasing, retention, and adoption of digital purchasing tools.
• Partner with Marketing and Sales on SEO, email, digital campaigns, customer engagement, and alignment with field-sales efforts.
• Establish online customer-service standards and use feedback and analytics to drive improvements.
• Partner with Purchasing and Category Management to maintain accurate online assortments, product content, pricing, promotions, and margins.
• Create consistent order-processing, delivery, will-call, and customer-communication standards across locations.
• Monitor order accuracy, fulfillment speed, inventory availability, and customer satisfaction.
• Partner with IT and vendors to manage the digital platform, integrations, enhancements, cybersecurity, payment security, data privacy, and technology roadmap.
• Drive integration between the digital commerce platform, ERP, CRM, inventory systems, and customer systems.
• Establish dashboards and reporting for online revenue, conversion, customer acquisition, repeat purchases, average order value, inventory accuracy, fulfillment, and customer satisfaction.
• Use customer, category, and channel data to prioritize improvements and communicate business results to leadership.

Skills

Digital commerce leadership

Budgeting & forecasting

Digital marketing

Analytics

Customer experience

Strategic leadership

Cross-functional collaboration

Vendor management

Education

Bachelor’s degree in business, Marketing, Digital Commerce, Supply Chain, Technology, or related field

Tools

ERP

CRM

Job description

Parr Lumber Company is seeking a Director of Digital Commerce to lead the growth of our online business across retail and building materials. Based in Hillsboro, Oregon, this executive will own the digital channel, driving strategy, execution, and continuous improvement to deliver seamless customer experiences and profitable growth.

Travel to PARR locations will be required as part of alignment with operations and sales teams.