Global Relationship Manager

Genpact Ltd.; New York (NY); Hybrid; USD 165,000 - 235,000; Full time

Job summary

Genpact Ltd. seeks a Global Relationship Manager to lead strategic relationships with major CPG sales teams and to craft go-to-market strategies that drive growth.

You will develop data-driven promotional plans and translate insights into measurable client value, collaborating with Sales, Operations, and leadership to win new deals and deliver results. In this hybrid role based in the United States, you will mentor a motivated team, identify automation opportunities, and shape a culture of trust

Qualifications

• Bachelor degrees in Commerce, Economics or Finance; MBA preferred.
• ITIL Foundation certification noted.
• Experience in CRM and global business strategy.

Responsibilities

• Develop and maintain relationships with CPG sales teams and create go-to-market strategies.
• Lead data-driven promotional planning and execution for clients.
• Collaborate with senior leadership to win deals and ensure successful deployment.
• Mentor and develop a high-performing team and drive continuous improvement.
• Identify automation and process improvements to increase efficiency.

Skills

Business Consulting

Client Relations

Customer Relationship Management

Global Business Strategies

Sales Forecasting

Supplier Relationship Management

Education

Bachelors Commerce

Bachelors Economics

Bachelors Finance

MBA

MBA Analytics

Job description

Global Relationship Manager

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Responsibilities: Develop and maintain relationships with CPG sales organizations and create effective go‑to‑market strategies to drive growth. Develop data strategies that inform effective promotional planning and execution, ensuring optimal outcomes for clients. Lead the development of industry insights capabilities to enhance client value and inform business decisions. Collaborate with senior leadership in Sales and Operations to build momentum for new deals and ensure successful deal conversion. Project manage the resolution of internal cross‑functional client issues, driving timely and effective responses. Develop and implement a growth strategy that focuses on both financial gain and customer satisfaction. Promote a culture of trust, respect, and transparency within both the team and client relationships. Conduct research to identify new market opportunities and customer needs in Deductions recovery, building an efficient recovery process. Identify improvement opportunities to optimize processes, reduce costs, and increase client value, fostering an innovative mindset. Translate high‑level strategies into executable plans that drive business success and customer satisfaction. Build and manage collateral requirements for client meetings, coordinating with key teams like Sales, Operations, and Digital. Perform SWOT analysis, due diligence, and financial assessments to gauge business impact for potential new clients. Foster a transformation mindset, identifying automation and process improvement opportunities to increase operational efficiency. Mentor and develop a highly motivated, enthusiastic, and skilled team, driving growth and fostering a culture of continuous improvement.

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications

ITIL Foundation Certificate in IT Service Management - AxelosAxelos

Required Skills

Business Consulting, Client Relations, Customer Relationship Management (CRM), Global Business Strategies, Sales Forecasting, Supplier Relationship Management

Language

English (Required), English (Required)

Language Proficiency -

Proficient - C2

Job Type

Regular

Master Skill List -

Relationship Management

Remote Type -

Hybrid

Work Shift -

Variable (United States of America)

The approximate annual base compensation range for this position is:

165,300 to 235,000 USD

“Los Angeles California-based candidates are not eligible for this role”

The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real‑world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.