Director, Dealer Relations

Automotivemastermind; Town of Florida (NY); Hybrid; USD 150,000 - 165,000; Full time

Benefits offered by this job

Annual incentive plan

Job summary

automotiveMastermind, part of Mobility Global, seeks a seasoned Customer Success leader to manage dealer relationships across Florida. You will drive retention and revenue, oversee onboarding and training, and coach a regional team of 8–10 professionals.

Responsibilities include guiding implementation, reporting KPIs, and presenting value through product features while aligning with sales and business development teams. A strong track record in luxury automotive environments is essential.

Qualifications

• Bachelor's degree in Business Management, Marketing or a related field, or relevant work experience.
• 8+ years of professional experience in sales, marketing or customer service in luxury automotive retail.
• Prior management experience leading field teams with CRM proficiency.

Responsibilities

• Maintain account and revenue retention within the Florida territory.
• Oversee product implementation and guide Dealer Relations Managers.
• Identify revenue generation and upsell opportunities.
• Lead and develop a team of 8–10 FTEs.
• Manage client relationships and resolve issues escalated by clients.
• Communicate product changes and new features to dealers.

Skills

Leadership

Communication

Relationship building

Negotiation

Change management

Education

Bachelor's degree in Business Management / Marketing or related field

Tools

CRM tools

Job description

Who we are:

Founded in 2012, automotiveMastermind, a part of Mobility Global, is the automotive industry's trusted data and technology provider. The company drives greater salesperson efficiency through its use of Actionable Intelligence and personalized experiences. Through a combination of behavioral predictive analytics, targeted marketing outreach, and expert consulting, automotiveMastermind empowers dealers and OEMs to seamlessly blend data and intelligence with personalized insights. automotiveMastermind is headquartered in New York City. For more information, visit www.automotivemastermind.com .

What you will do:

• Must reside in Florida with extensive experience of the Florida market - Responsible for account and revenue retention and all aspects of dealer relationship management (customer success) within the territory
• Responsible for launch planning, overseeing product implementation, providing direction and guidance to the Dealer Relations Managers/Specialists with the ongoing training and continuous improvement needs of the dealers in their area
• Identify and capitalize on revenue generation (upsell) opportunities
• Manage and report all identified KPIs including retention, revenue and operational metrics
• Lead, coach and develop a team of 8-10 FTE's - number of team depends on region
• Primary contact for dealer management teams
• Manages the overall client relationship and handles issues that have been escalated
• Follows through to resolution, manages the overall service level agreements and conducts quarterly performance reviews to ensure that the product is adding ongoing value to the client organization
• Must have thorough understanding of the product functionality, related services & processes and to be able to communicate their value to the client
• Propose additional services as appropriate and ensure that product changes, new features and releases are communicated through Dealer Relations team
• Support company growth targets by generating new business referrals
• Partner with Business Development team to achieve long-term company goals
• Network with existing contacts and clients to generate leads for new business
• Lead presentations for potential clients and client industry groups
• Ensure employee engagement by cultivating his/her direct reports
• Deliver training to team members as part of the onboarding process and ongoing growth development
• Build and maintain regional OEM/Dealer group relationships

Who you are:

• Bachelor's degree in Business Management, Marketing or a related field, or relevant work experience
• 8 or more years of professional experience working in sales, marketing or customer service in a luxury automotive retail environment
• Prior management experience leading and managing field teams
• Significant experience working with CRM tools
• Think fast, work fast, drive change
• Strong verbal and writing communication
• Strong influencing skills
• Ability to develop meaningful relationships
• Negotiate effectively, finding win-win solutions in a non-confrontational way
• Proactively solicit feedback
• Regularly assess individual performance and adapt your work to achieve better results
• Passionate, enthusiastic, can do attitude
• Vested interest in the company's success

The anticipated base salary range for this position is $150K to $165K. Final base salary for this role will be based on the individual's geographical location as well as experience and qualifications for the role. In addition to base compensation, this role is eligible for an annual incentive plan. This role is eligible to receive additional S&P Global benefits. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! It is the policy of Mobility to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Mobility will provide reasonable accommodations for qualified individuals with disabilities.