Dealer Relations Manager

Mobility Global; Michigan; On-site; USD 100,000 - 105,000; Full time

Benefits offered by this job

Competitive base salary

Performance incentive plan

Health & wellness benefits

Retirement savings plan

Job summary

Mobility Global is seeking a Dealer Relations Manager in Detroit, MI. You will build strong relationships with dealer partners, drive product adoption, and coach teams to deliver exceptional service. The role requires 3–5 years in luxury automotive sales/marketing, CRM fluency, and willingness to travel up to 25% regionally and nationally.

Competitive base salary plus incentive plan, comprehensive benefits, and mobility-focused rewards are offered to successful candidates.

Qualifications

• Requires Bachelor's degree in Business, Management, Marketing or related field.
• 3–5 years in sales, marketing or customer service in luxury automotive retail.
• Significant experience with CRM tools and technology.

Responsibilities

• Manage day-to-day dealer relationships and promote product adoption.
• Lead launch planning, product implementation and dealer training.
• Serve as primary contact for dealer issues and escalation.
• Share best-practice knowledge to client organizations and regional teams.
• Ensure timely communication of product changes, features, and releases.
• Cover a defined geographic area as part of a regional team.
• Aim to retain 20+ accounts.

Skills

CRM proficiency

Communication skills

Relationship building

Negotiation

Travel readiness

Tech-savvy

Team collaboration

Education

Bachelor’s degree in Business/Marketing/Management

Tools

CRM systems

Job description

Why Mobility Global?

At Mobility Global, our mission is to provide the trusted information that helps billions of people build, sell, and own vehicles with confidence. As we shape the next generation of automotive intelligence through innovation, AI, and industry-leading data, we're creating new opportunities for our customers, our business, and our people.

Why Mobility Global?

At Mobility Global, our mission is to provide the trusted information that helps billions of people build, sell, and own vehicles with confidence. As we shape the next generation of automotive intelligence through innovation, AI, and industry-leading data, we're creating new opportunities for our customers, our business, and our people. Founded in 2012, automotiveMastermind, a part of Mobility Global, is the automotive industry's trusted data and technology provider. The company drives greater salesperson efficiency through its use of Actionable Intelligence and personalized experience. Through a combination of behavioral predictive analytics, targeted marketing outreach, and expert consulting, automotiveMastermind empowers dealers and OEMs to seamlessly blend data and intelligence with personalized insights.

What You’ll Do

As a Dealer Relations Manager, you must possess superior communication skills that enable you to build high-level relationships throughout the entire dealership. You consistently demonstrate a clear comprehensive understanding of our dealer partners goals, pain points, markets, and their competitors, as well as automotive business trends. You are highly organized, task and detail-oriented, articulate, flexible, self-motivated, and capable of working well under pressure. You are driven to provide the highest level of unwavering customer service through coaching, training, and consultation. Your professional experience has instilled a sense of urgency without compromising the strategic approach to achieve success for our dealer partners. You have practical experience, a comprehensive understanding, and strong working knowledge of how an automotive dealership runs day to day. You can travel as needed within and out of your defined territory. You continually strive to meet or exceed expectations in all aspects of your role, from servicing our partners to proactively contributing and collaborating with the team and dealerships.

• Possess an in-depth understanding of our software platform functionality, related services and an overview of the technical functionality. Leverage this knowledge to strategically implement processes and work with executive management, floor management and other various departments within the dealership on appropriate usage.
• Responsible for day-to-day dealer relationship management and champion the adoption and ongoing use of the company product in the dealerships
• Execute launch planning, manage the product implementation and deliver initial and ongoing training to meet the needs of the dealers in their area through regular monthly performance visits as well as the same to the regional team
• Serve as first point of contact for our handling dealerships issues and follows up on those that have been escalated
• Bring best practice knowledge of the product into the client organization to support the company’s value proposition to its dealerships and to teammates on the regional team
• Ensure that product changes, new features and releases are communicated and implemented in a timely manner to their accounts
• This position will cover a geographical area and work as part of a larger team reporting to a Director of Dealer Relations
• Responsible for the retention of 20+ accounts

What We’re Looking For

Ideal location - Detroit, MI

• Bachelor’s degree in Business, Management, Marketing or a related field
• 3-5 years professional experience working in sales, marketing or customer service in a luxury automotive retail environment
• Significant experience working with CRM tools and are at ease with technology
• Think quickly on your feet and handle ambiguity
• Communicate well both orally and in writing and demonstrate business and financial acumen in your daily work
• Know how to establish rapport and develop meaningful relationships with your clients
• Negotiate effectively, finding the win-win solution to problems
• Proactively solicit feedback, ask clarifying questions and resolve issues in a non-confrontational way
• Ability to perform as part of a larger team and work independently to schedule and prioritize your work
• Regularly assess your own performance and adapt your work to achieve better results
• You must believe in what you do and feel a vested interest the company’s success
• This role requires 25% travel within the region and nationally as needed
• A valid driver’s license with no restrictions is required to perform the job.

The anticipated annual base salary range for this position is $100,000-105,000 base plus variable Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses, and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. This role is eligible to receive additional Mobility Global benefits.

What’s In It For You

• Competitive compensation package, including base salary and incentive opportunities where applicable.
• Comprehensive health and wellness benefits for employees and eligible dependents.
• Retirement savings programs, including company matching contributions where available. For more information on benefits, please click here -
• - https://mobilityglobalbenefits.com/ourbenefits.

Equal Opportunity Employer

Mobility Global is proud to be an Equal Opportunity Employer. We value diverse perspectives and are committed to fostering an inclusive workplace where everyone is respected, supported, and empowered to succeed. We provide reasonable accommodations throughout the hiring process and employment for qualified individuals with disabilities.

Recruitment Fraud Alert

Mobility Global will never ask candidates to pay money at any stage of the hiring process, including for applications, interviews, background checks, training, or equipment. If you receive a suspicious communication or request for payment or personal financial information, please exercise caution and report it immediately.