Director, Database Performance & Reliability

ServiceNow; Santa Clara (CA); On-site; USD 221,000 - 387,000; Full time

Job summary

ServiceNow in Santa Clara, CA is seeking a Director of Data & Storage Reliability Engineering to lead a global team focused on reliability, observability, and performance across databases, storage, and platform infrastructure.

You will drive a data-driven culture, partner with product engineering and SWAT, set roadmaps, mentor leaders, and push proactive risk reduction while balancing speed and stability.

Qualifications

• 15+ years of software engineering, platform, reliability, or SaaS experience.
• 8+ years of engineering leadership including managers and distributed teams.
• Deep expertise in distributed systems, databases, storage, cloud infra, and SaaS.
• Strong product mindset with roadmaps, stakeholders, and measurable outcomes.
• Experience turning operational insights into strategic engineering improvements.

Responsibilities

• Lead the Data & Storage Reliability Engineering org to improve reliability, observability, and customer experience across databases, storage, and platform infra.
• Partner with Product, Database, Cloud Infra, Architecture, and SWAT to embed reliability across the SDLC and drive platform improvements.

Skills

AI in workflows

Product mindset

Roadmaps

Engineering leadership

Reliability engineering

Observability

Platform engineering

Distributed systems

Cloud infrastructure

Executive communication

Education

Bachelor's degree in Computer Science/Engineering or related field

Tools

MySQL/MariaDB/PostgreSQL/Oracle/SQL Server

Linux production environments

Job description

ServiceNow in Santa Clara, CA is seeking a Director of Data & Storage Reliability Engineering to lead a global team focused on reliability, observability, and performance across databases, storage, and platform infrastructure.

You will drive a data-driven culture, partner with product engineering and SWAT, set roadmaps, mentor leaders, and push proactive risk reduction while balancing speed and stability.