Director, Data Strategy & BI - AI, Revenue & Insights

Delaware North Companies; Boston (MA); On-site; USD 120,000 - 161,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Annual performance bonus

Paid vacation and holidays

Parental bonding leave

Tuition/certification reimbursement

Friends-and-family discounts

Job summary

Delaware North operates TD Garden in Boston and seeks a Director of Business Intelligence & Data Strategy to drive data strategy and analytics with a focus on revenue growth, fan engagement, and operational excellence. You will lead BI, Data Engineering, CRM, and Data Strategy teams, partnering with senior leaders across Ticketing, Premium, Partnerships, Marketing, Digital, Finance, and Operations.

The role emphasizes AI/ML capabilities, real-time pricing, forecasting, governance, and a unified

Qualifications

• Bachelor's degree in Business, Economics, Information Systems, Computer Science, or related analytical field; Master's or MBA strongly preferred.

Responsibilities

• Lead, mentor, and develop two Senior Managers and their teams across the BI and Data Strategy verticals.
• Translate enterprise data and digital transformation vision into departmental roadmaps and OKRs.
• Set standards for quality and consistency across analyses, data products, and deliverables.
• Oversee dashboards, KPI frameworks, pricing models, and analytical tools for revenue-driving teams.
• Guide AI/ML capabilities including predictive modeling and personalization.

Skills

SQL

Tableau

Power BI

Python

R

Stakeholder management

CRM (Salesforce)

Data governance

Communication to C-suite

Education

Bachelor's degree in Business/ Economics/ Information Systems/ CS

Master's degree or MBA

Tools

Salesforce ecosystem

KORE/Snowflake data warehouse

ETL pipelines

Ticketmaster Archtics

Job description

Delaware North operates TD Garden in Boston and seeks a Director of Business Intelligence & Data Strategy to drive data strategy and analytics with a focus on revenue growth, fan engagement, and operational excellence. You will lead BI, Data Engineering, CRM, and Data Strategy teams, partnering with senior leaders across Ticketing, Premium, Partnerships, Marketing, Digital, Finance, and Operations.

The role emphasizes AI/ML capabilities, real-time pricing, forecasting, governance, and a unified