Director, Business Intelligence and Data Strategy, Boston Bruins and TD Garden

Delaware North at TD Garden; Boston (MA); On-site; USD 120,000 - 161,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Annual performance bonus

Paid vacation days

Parental leave

Tuition reimbursement

Employee discounts

Job summary

Delaware North Boston Holdings seeks a Director of Business Intelligence & Data Strategy to lead the data and analytics function at TD Garden in Boston, MA. You will partner with senior leaders to drive revenue growth, fan engagement, and digital innovation, shaping a data-driven culture across multiple business units.

The role emphasizes AI/ML initiatives, a unified data ecosystem, and a high-performing team, with a requirement to work in the US without sponsorship.

Qualifications

• Bachelor's degree required in a related field; Master’s/MBA preferred.
• 8–10 years of progressive experience in data analytics or BI with leadership experience.

Responsibilities

• Lead two Senior Managers and their teams across BI and Data Strategy
• Translate enterprise data vision into actionable roadmaps and OKRs
• Set standards for quality and consistency across analytics outputs
• Oversee dashboards, KPI frameworks, and analytical tools for revenue-driving departments
• Develop pricing, forecasting, and inventory strategies for key products
• Oversee Salesforce, data warehouse, ETL pipelines, and related platforms
• Lead roadmap for AI/ML capabilities including predictive modeling and generative AI

Skills

Leadership

Data strategy

SQL

Python

Snowflake

Tableau

Power BI

Salesforce

Communication

Mentoring

Education

Bachelor's degree

Master's degree or MBA

Tools

Salesforce

Ticketmaster Archtics

Snowflake

KORE

ETL/ELT pipelines

Job description

The opportunity

Delaware North Boston Holdings is seeking a Director of Business Intelligence & Data Strategy to lead the vision, strategy, and execution of our data and analytics function at TD Garden in Boston, Massachusetts. In this high impact leadership role, you will oversee teams across Business Intelligence, Data Engineering, CRM, and Data Strategy, transforming data into actionable insights that drive revenue growth, fan engagement, operational excellence, and digital innovation. You will partner closely with senior leaders across Ticketing, Premium, Partnerships, Marketing, Digital, Finance, and Operations to build a data-driven culture and shape the future of how TD Garden leverages technology and analytics to grow its business.

We’re looking for a leader who combines strong business acumen with technical expertise and can turn strategic priorities into scalable solutions. You’ll play a key role in advancing AI and machine learning capabilities, creating a unified data ecosystem, enhancing customer insights, and developing a high-performing team positioned for long term success. Must be able to work in the US without sponsorship.

Pay

Minimum – Anticipated Maximum Base Salary: $119,500 – $161,300 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Lead, mentor, and develop two Senior Managers and their teams across the Business Intelligence and Data Strategy & Integrations verticals, establishing clear goals, priorities, and professional development plans
• Translate the enterprise-wide data and digital transformation vision into actionable departmental roadmaps, OKRs, and execution plans
• Set and enforce standards for quality, rigor, and consistency across all analytical outputs, data products, and technical deliverables
• Serve as the department’s primary escalation point and decision-maker for cross-functional issues, resource conflicts, and stakeholder concerns
• Oversee the creation and optimization of dashboards, KPI frameworks, pricing models, and analytical tools that empower Ticketing, Premium, Partnerships, and other revenue-driving departments
• Ensure the BI team delivers digestible, defensible, and actionable reporting that informs executive decision-making on a daily, monthly, and seasonal cadence
• Guide the development of real-time pricing recommendations, revenue forecasting models, and inventory management strategies for key products (tickets, partnership assets, parking, etc.)
• Oversee the management, optimization, and integration of core platforms including Salesforce (Sales Cloud, Service Cloud, Marketing Cloud), data warehouse (KORE / equivalent), ticketing systems, and all associated ETL pipelines
• Lead the roadmap for AI/ML capabilities including predictive modeling, personalization, churn prediction, and generative AI applications to unlock business value
• Partner with Ticketing, Premium, Partnerships, Marketing, Digital, and Guest Relations to embed data-driven workflows across the full customer lifecycle
• Coordinate with Delaware North corporate IT and enterprise data teams to ensure alignment on infrastructure, security, and governance standards

More about you

• Bachelor’s degree required in Business, Economics, Information Systems, Computer Science, or related analytical field; Master’s degree or MBA strongly preferred
• 8 – 10 years of progressive experience in data analytics, business intelligence, data strategy, or related functions, with at least 3–4 years in a people management role overseeing multiple teams or verticals
• Experience in the sports, entertainment, or live events industry strongly preferred
• Experience with CRM platforms (Salesforce ecosystem strongly preferred), marketing automation tools, ticketing systems (e.g., Ticketmaster Archtics), and data integration technologies
• Familiarity with data warehouse platforms (e.g., KORE, Snowflake), ETL/ELT pipelines, and modern cloud data ecosystems
• Experience with analytics and visualization tools (e.g., Tableau, Power BI) and proficiency in SQL; experience with Python, R, or similar is a plus
• Experience applying or overseeing advanced initiatives (predictive modeling, personalization, dynamic segmentation) in a business context
• Proven ability to translate complex technical concepts into clear, compelling business terms for executive and non-technical audiences
• Strong stakeholder management skills with demonstrated success partnering across revenue, sales, marketing, operations, and technology teams
• Experience with data governance, privacy compliance (GDPR/CCPA), and building scalable data practices
• Excellent written and verbal communication skills; comfort presenting to senior leadership and C‑suite stakeholders
• Highly organized, resourceful, and disciplined, with strong emotional intelligence and the ability to operate effectively in a fast‑paced, high‑visibility environment
• Comfort managing sensitive and confidential business information with discretion
• Willingness to work periodic evenings and weekends tied to home games and major events, and support infrequent domestic travel

Source: Hospitality Online