Director, Data Platform & Analytics

Dwyer Franchising LLC; Irving (TX); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Equity

Annual bonus

Paid time off

Paid holidays

Wellness programs

Job summary

Neighborly is seeking a Director, Data Platform & Analytics to lead the AWS-based data platform, data lake, and pipelines powering Analytics, Marketing Automation, AI/ML, and GenAI across the organization. This role will shape architecture to scale trusted data infrastructure aligned with business goals.

You will build and grow a high-performing Data & Analytics Engineering team, partner with Marketing, Analytics, and Data Science, and guide modernization of AWS-native capabilities while

Qualifications

• Experience leading data platform development and technical teams.
• Experience with Marketing Automation platforms such as Braze or Broadly.
• Experience building customer data platforms and analytics architectures including AI/ML/GenAI.

Responsibilities

• Own the strategy, architecture, development, and optimization of Neighborly’s AWS-based data platform and data lake.
• Lead the design, development, and operationalization of data ingestion, transformation, and integration frameworks.
• Partner with Marketing, Analytics, Data Science, and business stakeholders to deliver high-quality data solutions.
• Build data foundations for AI/ML and GenAI initiatives with secure integration to AI applications.
• Establish data engineering standards, governance, and operational processes while modernizing AWS-native capabilities.
• Lead and develop a high-performing Data & Analytics Engineering team.

Skills

Leadership

Data engineering

Stakeholder communication

Strategic planning

Education

Bachelor's degree in Computer Science

Tools

AWS

Braze

Broadly

Amazon QuickSight

LLM/GenAI tools

Job description

Director, Data Platform & Analytics

Are you looking for a place where you can bring your experience leading the development, optimization, and ongoing evolution of Neighborly’s AWS-based data platform?

This role will be responsible for the data lake and pipelines that power Analytics, Marketing Automation, AI/ML, and GenAI across the organization.

Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level.

Bring your experience and be empowered to innovate.

As a Director, Data Platform & Analytics on the Data & Strategy Ops team, a typical day for you will include:

• Own the strategy, architecture, development, and optimization of Neighborly’s AWS-based data platform and data lake, ensuring scalable, secure, reliable, and cost-effective data infrastructure aligned with business and technology objectives.
• Lead the design, development, and operationalization of enterprise data ingestion, transformation, orchestration, and integration frameworks, enabling trusted data from internal, external, SaaS, API, database, and third-party sources.
• Partner with Marketing, Analytics, Data Science, and business stakeholders to deliver high-quality data solutions that support customer engagement, segmentation, campaign activation, attribution, enterprise reporting, self-service analytics, and business decision-making.
• Build and enable the data foundations required for AI, Machine Learning, and GenAI initiatives, including data preparation, metadata management, retrieval processes, orchestration, continuous refresh, and secure integration with AI applications, agents, and analytics platforms.
• Establish and enforce data engineering standards, best practices, governance, monitoring, quality, performance, documentation, and operational processes while driving modernization and adoption of AWS-native capabilities.
• Lead and develop a high-performing Data & Analytics Engineering team, providing technical leadership and cross-functional collaboration to translate business requirements into scalable data solutions while balancing strategic platform evolution with operational excellence.

Bring your skills and be inspired to achieve success.

Experience:

• 5+ years of related experience in data engineering, data platforms, analytics engineering, or a related technical data role, including experience leading data platform development and/or technical teams.
• Experience with Marketing Automation and customer engagement platforms such as Braze, Broadly, or similar.
• Experience building customer data platforms, marketing data ecosystems, and analytics architectures, with expertise in Amazon QuickSight, AI/ML and GenAI solutions, including LLM applications, AI agents, Retrieval-Augmented Generation (RAG), and AI-driven data pipelines.

Skills:

• Strong written and verbal communication skills with the ability to communicate technical concepts to both technical and non-technical audiences.
• Demonstrated analytical and critical thinking skills with the ability to interpret data and make informed business recommendations.
• Ability to evaluate technology solutions, vendor proposals, and business requirements using sound judgment.
• Ability to manage ambiguity, prioritize competing initiatives, and develop structured solutions to complex business problems.

Education: Bachelor’s degree in Computer Science, Information Technology, Data Engineering, Data Science, Engineering, Business Analytics, or a related field.

Schedule / in-office requirements: Hybrid working model; Monday-Wednesday in office, Thursday/Friday from home. Our office locations are at: 500 E John Carpenter Fwy, Irving, Tx 1010 N University Parks Drive, Waco, Tx.

Bring your goals and be enabled to reach them.

Competitive Pay: Commensurate with experience

Schedule: Full-time M-F – 8 AM to 5 PM

Benefits:

• Financial Benefits: Equity and annual bonus opportunities.
• Perks: Paid time off, Paid holidays, Recess breaks, wellness programs.

Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.

Brand: Neighborly - USA Shared Services

Neighborly is a local network of home service brands that will connect you to very specific vetted local experts. Our family of service professionals work with rigorous quality standards to repair, maintain, and enhance your home. Neighborly has been in operation since 1981. Since that time—when we started with just one brand—we’ve grown to a community of over 28 global consumer brands focused on repairing, maintaining and enhancing customers’ homes and properties. More than 40 years later, 5,500 franchise owners in six countries all over the globe now represent our service-based franchise company.

Neighborly’s Family of Home Service Brands: Neighborly Aire Serv Dryer Vent Wizard Five Star Painting Glass Doctor HouseMaster Molly Maid Mosquito Joe Mr. Appliance Mr. Electric Mr. Handyman Mr. Rooter Plumbing Portland Glass Precision Door Service Rainbow Restoration Real Property Management ShelfGenie The Grounds Guys Window Genie ProTect Painters