Director, Data Operations — Patient Services

ABBVIE; Mettawa (IL); On-site; USD 142,000 - 269,000; Full time

Job summary

AbbVie is seeking an Associate Director of Data Operations for Patient Services. The role leads data operations across patient services, copay and affordability, and specialty pharmacy, ensuring compliant and high-quality data delivery.

Responsibilities include leading technical workstreams, defining methods, validating results, and coordinating with cross-functional partners to support analytics and operational decision-making in a regulated healthcare environment.

Qualifications

• Bachelor's degree in Information Systems, Data Management, Computer Science, Engineering, Business Analytics, Healthcare Administration, or a related field; advanced degree preferred.
• Minimum of 10 years of professional experience, including at least 5 years in data operations, data acquisition, data integration, data quality, analytics operations, or a related discipline.
• Demonstrated experience leading technical workstreams, developing actionable methods and analyses, and delivering technical outputs for complex projects or programs.
• Ability to define and validate analytical or technical methods, document results and assumptions, apply standards and controls, and communicate progress and risks.
• Experience implementing data lifecycle and quality processes, maintaining metadata documentation, and managing retention, archival, and disposal activities.
• Experience leading complex, cross-functional data initiatives in a regulated environment and with healthcare data.

Responsibilities

• Lead end-to-end data operations for patient services, copay and affordability programs, specialty pharmacy, hubs, patient engagement, and related commercial data domains.
• Lead technical workstreams and deliver high-quality outputs for complex projects; define and validate methods, document results, and communicate progress and risks.
• Oversee onboarding, validation, reconciliation, monitoring, and delivery of internal and external data sources.
• Implement and monitor data lifecycle and quality processes to maintain accuracy and consistency.
• Develop and maintain metadata documentation to improve data accessibility and usability.
• Conduct data lifecycle management activities, including data retention, archival, and disposal.
• Identify and resolve data management issues and recommend process improvements for efficiency, quality, and scalability.
• Ensure anonymized and privacy-preserving data assets are delivered securely and on time for analytics and reporting.

Skills

Data operations

Data integration

Data quality

Data governance

SQL

Analytics

Education

Bachelor's degree in Information Systems

Advanced degree preferred

Tools

Relational databases

Cloud data platforms

Data integration patterns

Monitoring tools

Job description

AbbVie is seeking an Associate Director of Data Operations for Patient Services. The role leads data operations across patient services, copay and affordability, and specialty pharmacy, ensuring compliant and high-quality data delivery.

Responsibilities include leading technical workstreams, defining methods, validating results, and coordinating with cross-functional partners to support analytics and operational decision-making in a regulated healthcare environment.