Associate Director, Data Operations - Patient Services

SmartRecruiters, Inc.; Mettawa (IL); On-site; USD 142,000 - 269,000; Full time

Job summary

AbbVie is seeking an Associate Director of Data Operations for Patient Services. The role leads data operations across patient services, copay and affordability, and specialty pharmacy, ensuring compliant and high-quality data delivery.

Responsibilities include leading technical workstreams, defining methods, validating results, and coordinating with cross-functional partners to support analytics and operational decision-making in a regulated healthcare environment.

Qualifications

• Bachelor's degree in Information Systems, Data Management, Computer Science, Engineering, Business Analytics, Healthcare Administration, or a related field; advanced degree preferred.
• Minimum of 10 years of professional experience, including at least 5 years in data operations, data acquisition, data integration, data quality, analytics operations, or a related discipline.
• Demonstrated experience leading technical workstreams, developing actionable methods and analyses, and delivering technical outputs for complex projects or programs.
• Ability to define and validate analytical or technical methods, document results and assumptions, apply standards and controls, and communicate progress and risks.
• Experience implementing data lifecycle and quality processes, maintaining metadata documentation, and managing retention, archival, and disposal activities.
• Experience leading complex, cross-functional data initiatives in a regulated environment and with healthcare data.

Responsibilities

• Lead end-to-end data operations for patient services, copay and affordability programs, specialty pharmacy, hubs, patient engagement, and related commercial data domains.
• Lead technical workstreams and deliver high-quality outputs for complex projects; define and validate methods, document results, and communicate progress and risks.
• Oversee onboarding, validation, reconciliation, monitoring, and delivery of internal and external data sources.
• Implement and monitor data lifecycle and quality processes to maintain accuracy and consistency.
• Develop and maintain metadata documentation to improve data accessibility and usability.
• Conduct data lifecycle management activities, including data retention, archival, and disposal.
• Identify and resolve data management issues and recommend process improvements for efficiency, quality, and scalability.
• Ensure anonymized and privacy-preserving data assets are delivered securely and on time for analytics and reporting.

Skills

Data operations

Data integration

Data quality

Data governance

SQL

Analytics

Education

Bachelor's degree in Information Systems

Advanced degree preferred

Tools

Relational databases

Cloud data platforms

Data integration patterns

Monitoring tools

Job description

Associate Director, Data Operations - Patient Services

• Full-time
• Salary Min: 141500
• Therapy Area: Other Specialties
• Salary Max: 268500
• Workday Global Grade: 20
• Travel: No
• Compensation: USD 141,500 - USD 268,500 - yearly

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com . Follow @abbvie on LinkedIn, Facebook , Instagram , X and YouTube.

The Associate Director, APS Data Operations provides strategic and operational leadership for patient services, copay and affordability, specialty pharmacy, hub, and related data operations. This role ensures trusted,timely, compliant, and business-ready data through effective acquisition, integration, quality management, anonymization, vendor oversight, launch readiness, and continuous improvement.

The role leads technical workstreams and contributes to program outcomes by developing actionable methods and analyses, collaborating with cross-functional partners to integrate technical solutions throughout the lifecycle, and advising on complex technical decisions and risks.

Responsibilities

Lead end-to-end data operations for patient services, copay and affordability programs, specialty pharmacy, hubs, patient engagement, and related commercial data domains.

Lead technical workstreams and deliver high-quality technical outputs for complex projects and programs. Define andvalidatemethods, documentresultsand key assumptions, ensure adherence to applicable standards and controls, and communicate technical progress, impacts, risks, and recommended mitigations to project leads and stakeholders.

Oversee onboarding, validation, reconciliation, monitoring, and delivery of internal and external data sources.

Implement andmonitordata lifecycle and quality processes tomaintaindata accuracy and consistency.

Develop andmaintainmetadata documentation to improve data accessibility and usability.

Conduct data lifecycle management activities, including data retention, archival, and disposal.

Identifyand resolve data management issues and recommend process improvements that enhance efficiency, quality, and scalability.

Ensure anonymized and privacy-preserving data assets are delivered accurately, securely, and on time for analytics, reporting, patient journey measurement, and operational decision-making.

Partner with cross-functional business and technical teams to integrate solutions throughout the data lifecycle and advise on complex technical decisions and risks.

Partner with BTS, Privacy, Legal, Compliance, Information Security, and Data Governance to implementappropriate dataaccess, anonymization, retention, security, and handling controls.

Lead operational governance for data vendors and service providers, including service levels, issue escalation, contracts, budgets, and performance improvement.

Lead data readiness for product launches, program expansions, and vendor transitions, including requirements, testing, controls, support procedures, and risk mitigation.

Identifyand implement automation and AI-enabled monitoring opportunities that improve data quality, efficiency, and operational capacity.

Lead and develop employees, contractors, and partner resources, and communicate performance, risks, decisions, and recommendations to senior stakeholders.

Bachelor's degree in Information Systems, Data Management, Computer Science, Engineering, Business Analytics, Healthcare Administration, or a related fieldrequired; advanced degree preferred.

Minimum of 10 years of professional experience, including at least 5 yearsindata operations, data acquisition, data integration, data quality, analytics operations, ora relateddiscipline.

Demonstrated experience leading technical workstreams, developing actionable methods and analyses, and delivering technical outputs for complex projects or programs.

Ability to define andvalidateanalytical or technical methods, document results and assumptions, apply standards and controls, and communicate technical progress, impacts, and risk mitigations.

Experience implementing data lifecycle and quality processes,maintainingmetadata documentation, and managing retention, archival, and disposal activities.

Experience leading complex, cross-functional data initiatives and integrating technical solutions throughout the lifecycle in a regulated environment.

Experience with healthcare, patient services, copay or affordability, specialty pharmacy, hub, claims, enrollment, engagement, or related data.

Strong understanding of data integration, data quality management, anonymization and privacy-preserving practices, operational controls, metadata, and issue management.

Experience managing vendors, contracts, budgets, service levels, and geographically distributed resources.

Working knowledge of SQL, relational databases, cloud data platforms, data integration patterns, and modern monitoring tools.

Demonstratedpeopleleadership, executive communication, and ability to advise stakeholders on complex technical decisions and risks.

Pharmaceutical or life sciences industry experience preferred.

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state orlocal law:

The compensation range described below is the range of possible base pay compensation that the Companybelieves ingood faith it will pay for this role at the timeof this posting based on the job grade for this position.Individualcompensation paid within this range will depend on many factors including geographic location, andwemayultimatelypaymore or less than the posted range. This range may bemodifiedin thefuture.

We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees.

This job is eligible toparticipatein our long-term incentiveprograms.

Note: No amount of payis considered to bewages or compensation until such amount is earned, vested, anddeterminable.The amount and availability of any bonus,commission, incentive, benefits, or any other form ofcompensation and benefitsthat are allocable to a particular employeeremainsin the Company's sole andabsolutediscretion unless and until paid andmay bemodifiedat the Company’s sole and absolute discretion, consistent withapplicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.