Director, Data Operations

Canoe Intelligence; New York (NY); Hybrid; USD 160,000 - 200,000; Full time

Job summary

An innovative firm is seeking a Director of Data Operations to lead their Data Operations Team. This pivotal role involves ensuring the accuracy and timely delivery of data while collaborating with various teams to enhance automation and security. The ideal candidate will have a strong background in private markets and data analysis, along with proven leadership experience. Join a forward-thinking company dedicated to transforming alternative investment data processes and enjoy a flexible work environment with excellent benefits.

Benefits

Medical, dental, vision benefits

Flexible PTO

401(k)

Flexible work from home policy

Home office stipend

Employee Assistance Program

Gym/Wifi reimbursement

Education assistance

Parental Leave

Qualifications

• Expertise in private markets and data management.
• Strong analytical skills with financial data.
• Proven leadership in service delivery.

Responsibilities

• Lead Data Operations Team ensuring accuracy and timely delivery.
• Collaborate with teams to improve automation and data security.
• Drive quality standards and operational improvements.

Skills

Private Markets data domain expertise

Financial statement analysis

Strategic thinking

Service delivery leadership

Offshore team management

Project management in software development

Attention to detail

Communication skills

Job description

COMPANY: Canoe Intelligence

WEBSITE: https://canoeintelligence.com/

TITLE:Director, Data Operations

LOCATION: New York City (hybrid) or Fully Remote in the United States

SALARY:$160,000 - $200,000 (based on NYC, will be adjusted for geo)

The Role:

As the leader of our Canoe Data Operations Team, the Director, Data Operations will own client outcomes related to the accuracy and timely delivery of data, processes and Managed Services. Accuracy and flawless execution of the Canoe processes is of the highest of priority. You will also work closely with Product and Client Operations leadership to improve automation where possible and to ensure the security of the data.

What You’ll Do:

• Strategy: Build and own the capacity and headcount models of all Data Operations Services.
  
• Deliver Excellent Client Experience: Partner with the Implementation and Relationship Management teams on client communications, attending virtual and in-person client meetings
  
• Own Quality: Set up measurement standards to have high fidelity quality reporting. Take charge of ensuring the highest standard of output for the data operations teams
  
• Review Operational Processes: Across all practice areas, approve best practice designs, ensure the accuracy of designs and artifacts, and formulate action plans to mature operations
  
• Advocate for Operations and Data Standards: Champion best practices in routine processes, perform quality checks and drive the standard across the practice areas to ensure a culture of excellence and consistency
  
• Derive Insights: Performs analysis on data trends to identify root causes of problems and enable effective resolutions. Partner with Technology teammates to design tech-enabled solutions
  
• Continuous Improvement: Identifies technology and process improvements to efficiently and effectively process data
  
• Develop New Offerings: Understand trends in client demands, package services for broader consumption, and work with Commercial teammates on go-to-market strategies to offer to customers
  
• Determine contract improvements and work with Canoe leaders to negotiate.
  

What We’re Looking For:

• Private Markets data domain expertise
  
• Analyst at heart - high degree of comfort with financial statement and data analysis
  
• Strategic thinker that strives for quality, efficiency and customer outcomes
  
• Proven experience in leading service delivery at a Director or above level
  
• Proven experience leading offshore teams
  
• Prior people management experience
  
• Proven experience working on complex projects within a fast-paced software development environment
  
• Strong attention to detail, excellent time management, and exceptional organizational skills
  
• Deadline-oriented and a proven ability to self-manage in a remote / hybrid work setting
  
• Strong communication, presentation, and interpersonal skills
  
• Prior experience refining operating processes and planning product development
  
• Comfortable with ambiguity and uncovering answers to complex product development questions
  

What You’ll Get:

• Medical, dental, vision benefits
  
• Flexible PTO
  
• 401(k)
  
• Flexible work from home policy
  
• Home office stipend
  
• Employee Assistance Program
  
• Gym/Wifi reimbursement
  
• Education assistance
  
• Parental Leave

Our Values:

• Client First —> Listen, and deliver client-centric solutions
• Be An Owner —> Take initiative, improve situations, drive positive outcomes
• Excellence —> Always set the highest standard for yourself and others
• Win Together —> 1 + 1 = 3

Who We Are:

Canoe is reimagining alternative investment data processes for hundreds of leading institutional investors, capital allocators, asset servicing firms and wealth managers. By combining industry expertise with the most sophisticated data capture technologies, Canoe’s technology automates the highly-frustrating, time-consuming, and costly manual workflows related to alternative investment document and data management, extraction and delivery. With Canoe, clients can refocus capital and human resources on business performance and growth, increase efficiency, and gain deeper access to their data. Canoe’s AI-driven platform was developed in 2013 for Portage Partners LLC, a private investment firm.

Canoe is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.