Director - Data & AI, Retail

BrightClaim; New York (NY); On-site; USD 100,000 - 125,000; Full time

Job summary

Genpact in New York, NY seeks a Director - Data & AI Retail to lead Data & AI initiatives for flagship retail accounts. You will partner with sales, solutions, and delivery teams to craft strategies, drive engagements, and ensure successful execution across the retail value chain.

The role requires deep retail domain expertise and a track record in delivering AI-driven programs, partnering with executive stakeholders and cross-functional teams to maximize revenue and client impact.

Qualifications

• Experience in Data & AI within Retail.
• Ability to identify opportunities to grow Data & AI services and support sales enablement.
• Proven client relationship management with C-suite stakeholders.
• Knowledge of data and AI solution design and delivery processes.

Responsibilities

• Be the primary point of contact for Data & AI deals in assigned accounts.
• Develop strategy with sales teams to grow Data & AI footprint across offerings.
• Own revenue targets and forecast for the Data AI segment.
• Design Data & AI based solutions to solve retail business problems.

Skills

Agile Methodology

Anaplan

Ariba

CRM

BI

Education

Bachelor's - Business Analytics

Bachelor's - Computer Science

Bachelor's - Statistics

Master's - Data Science

Tools

Coupa

Oracle Eloqua

Job description

Director - Process Analytics - SCM

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Inviting applications for the role of Director - Data & AI Retail

In this role you will be responsible to work alongside a specialized group of sellers to grow Data & AI business across new and existing clients. This includes client relationship management identifying opportunities to grow data & AI services support sales enablement conceptualizing data & AI solutions and execution plan for our clients. You will function as an Assistant Vice President for Data & AI practice and liaise with global solutions and delivery team solutions design client presentations and solution delivery. This is a specialized high impact role requiring deep experience within the Retail Industry combined with Data & AI expertise. You will be working as trusted advisor to C-suite and key decision makers across our retail portfolio

You will be expected to have deep experience within the Retail industry and pain points and know how to solve these using Data AI and technology.

Responsibilities:

• Be the primary point of contact for all Data & AI deals for the assigned Accounts.
• Work with the broader sales Advisory & Account teams for developing strategy to grow Data & AI footprint across offerings collaborate with solutions and delivery to come up with plan that meet the business needs of clients
• Responsible for Data & AI Client Relationship management for Flagship Retail accounts grow the book of business partner with sales and account management team to take up data & AI offerings for clients
• Work in partnership with sales teams to develop and design Data & AI based solutions to solve business problems across the Retail value chain
• Proactively create identify and develop opportunities for Gen AI/AI solutions.
• Provide domain and digital solution expertise and support to internal teams including participation in RFI RFP proactive bids customer-facing envisioning sessions/demonstrations assessments and workshops.
• Collaborate with other cross functionals Genpacts team to assess and scope new opportunities (Analytics Tech Experience Digital delivery etc.)
• Own revenue and bookings targets for dedicated Data AI industry segment and maintain up to date revenue forecasts
• Own delivery estimations solutioning and pricing for proposed client solutions and working closely with Genpact and client is legal in the creation and review of customer commercial agreements License SOW Change requests etc.
• Partner with assigned sales team to create the ideal winning proposal and execute on all presentations submissions team creation and related internal approval processes
• Identify opportunities around new technologies and scalable data opportunities to set-up large Data & AI engagements
• Manage client engagements in Data & AI recruiting talent in local market proposal writing
• Stay abreast of the latest trends and technologies in the Data & AI space including machine learning artificial intelligence Agentic AI.
• Partner with Service Lines such as Procurement Supply chain Finance and Digital teams to ensure meaningful business opportunity is identified developed and delivered as per client business requirements

Qualifications

Bachelors - Business Analytics, Bachelors - Computer Science, Bachelors - Statistics, Masters - Data Science

Certifications

Certified Supply Chain Professional (CSCP) - Indian Institute of Management, TrichyIndian Institute of Management, Trichy

Required Skills

Agile Methodology, Agile Methodology, Anaplan, Applications Support, Ariba, Asset Management, Business Development, Business Intelligence (BI), Change Management, Client Advisory, Client Relations, Collaboration Tools, Coupa, Customer Onboarding, Customer Relationship Management (CRM), Database Management, Design Thinking, Digital Business Strategy, Enterprise Resource Planning (ERP), Executive Presence, Human Resources (HR), Inclusion, Modernizing Operations, Oracle Eloqua, People Leadership {+ 16 more}

Language

English

Language Proficiency -

Proficient - C2

Job Type

Regular

Master Skill List -

Business Development, Process Analytics - SCM

Remote Type -

Office

Work Shift -

Day Job (United States of America)

The approximate annual base compensation range for this position is:

100,000 to 125,000 USD

“Los Angeles, California based candidates are not eligible for this role. New York area candidates are eligible for this role only.”

The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.