Director, Data 360 Success Architecture

Salesforce; Indianapolis (IN); On-site; USD 171,000 - 273,000; Full time

Benefits offered by this job

Medical

401(k)

Paid parental leave

Employee stock purchase program

Job summary

Salesforce is seeking a Director, Success Architecture Data 360, to lead a high-impact team delivering strategic customer success across global clients. You will champion adoption, value realization, and proactive guidance while partnering with regional and global stakeholders to ensure world-class customer experiences.

You will drive customer satisfaction, manage escalations, and align success processes with Salesforce Core Values.

Qualifications

• 8+ years in consulting/professional services, customer success, or related customer-facing roles.
• Experience leading teams and delivering enterprise-scale outcomes.
• Strong ability to manage executive relationships and drive outcomes.

Responsibilities

• Lead the Success Architect team to drive customer success and value realization.
• Manage key metrics like CSAT, time to resolve, and adoption.
• Mentor and coach team members; hire and retain top talent.
• Collaborate across functions to align strategy and operations.

Skills

Leadership

Customer success

Stakeholder mgmt

Cloud/SaaS

Team development

Education

BA/BS degree

Tools

Data 360

CRM

Job description

Salesforce is seeking a Director, Success Architecture Data 360, to lead a high-impact team delivering strategic customer success across global clients. You will champion adoption, value realization, and proactive guidance while partnering with regional and global stakeholders to ensure world-class customer experiences.

You will drive customer satisfaction, manage escalations, and align success processes with Salesforce Core Values.