Director, Cyber SMO & Service Delivery Leader

KPMG LLP; Orlando (FL); On-site; USD 180,000 - 300,000; Full time

Job summary

KPMG LLP is seeking a Specialist Director, Service Management Office (SMO) - Cyber Engagement to join our Managed Services practice. You will own integrated service performance across cyber workstreams, geographies, and delivery partners, serving as the senior operational interface among client executives and delivery teams.

Lead governance, executive reporting, and transformation initiatives; align SLAs, KPIs, and budgets; drive improvements, risk management, and value realization while

Qualifications

• Minimum eight years of cyber or IT service management experience at director level or equivalent.
• Bachelor’s degree required; Master’s degree preferred.
• Certifications such as ITIL, PMP, CISSP, CISM, or CRISC encouraged.
• Strong ITIL/ITSM knowledge and service governance experience.
• Experience with ServiceNow and Power BI for reporting.
• Proven ability to lead large, multi-tower engagements and distributed teams.
• Willingness to travel as required.
• Authorized to work in the U.S. without sponsorship.

Responsibilities

• Own integrated service performance across cyber workstreams, geographies, and delivery partners; act as the senior operational interface among client executives and delivery teams.
• Design and operate governance framework; lead governance meetings, reporting, and executive updates.
• Govern SLAs, KPIs, and incident/change management; drive improvements and reduce risk.
• Ensure compliance with SOWs and manage forecasting, budgeting, and financials.
• Mobilization, transition, and transformation governance; track benefits and deliver value.
• Identify risks and align with security policies; communicate with executives.

Skills

Cyber service management

Director-level leadership

ITIL / ITSM

Certifications

Power BI

ServiceNow

Executive communication

Travel

Education

Bachelor’s degree in related field

Master’s degree preferred

Tools

ServiceNow

Power BI

Job description

KPMG LLP is seeking a Specialist Director, Service Management Office (SMO) - Cyber Engagement to join our Managed Services practice. You will own integrated service performance across cyber workstreams, geographies, and delivery partners, serving as the senior operational interface among client executives and delivery teams.

Lead governance, executive reporting, and transformation initiatives; align SLAs, KPIs, and budgets; drive improvements, risk management, and value realization while