Director, Customer Success

Frog Street; United States; On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Growth & Development Opportunities

Collaborative Work Environment

Impactful Work

Leadership Opportunities

Job summary

An established industry player in early childhood education is seeking a dynamic Director of Customer Success. This pivotal role focuses on developing a customer success strategy that drives revenue growth and enhances customer experiences. The ideal candidate will possess strong leadership skills, a passion for education, and a proven track record in customer success operations. Join a mission-driven organization where your contributions will shape the future of early childhood education and support educators in creating joyful learning environments. If you are ready to lead and innovate in this space, this opportunity is for you!

Qualifications

• 5-7+ years of leadership experience in Customer Success, preferably in Education or EdTech.
• Expertise in customer success operations and process optimization.

Responsibilities

• Develop and execute a comprehensive customer success strategy aligned with business objectives.
• Build and lead a high-impact Customer Success team focused on operational excellence.

Skills

Leadership

Customer Success Operations

Process Optimization

Cross-Functional Collaboration

Communication Skills

Analytical Thinking

Project Management

Education

Bachelor's Degree

Master's Degree

Tools

Salesforce

Business Intelligence Tools

Job description

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Empowering careers at Excelligence Learning Corp | 32k+ Followers

Shape the Future of Early Childhood Education with Frog Street!

At Frog Street, we believe that every child deserves a joyful and nurturing learning environment. By empowering early childhood educators and their communities, we help them teach with confidence, create caring classrooms, and inspire children to become confident, kind, and curious learners. Through play-based learning, world-class curriculum, professional development, and actionable insights, we’re shaping the future—one child at a time.

We’re seeking a dynamic and strategic Director of Customer Success to elevate our customer success function and drive recurring revenue growth. This leader will develop and execute a customer success strategy, optimize processes, and build a high-performing team dedicated to delivering exceptional customer experiences. The ideal candidate is a visionary thinker with a strong ability to execute, a passion for education, and expertise in customer success operations, process optimization, and cross-functional collaboration.

Key Responsibilities:

1. Customer Success & Revenue Growth
   1. Develop and execute a comprehensive customer success strategy aligned with business objectives.
   2. Identify and implement revenue growth opportunities through upselling, cross-selling, and expansion strategies.
   3. Partner with Sales, Professional Development, Marketing, Technology, and Product teams to drive customer engagement and retention.
   4. Build and lead a high-impact Customer Success team, focusing on operational excellence and strategic growth.
   5. Provide training, coaching, and development to ensure team members are set up for success.
   6. Set performance goals, track key metrics, and drive a culture of continuous improvement.
2. Process Optimization & Operational Excellence
   1. Assess, refine, and scale Customer Success workflows and engagement models.
   2. Implement scalable frameworks for onboarding, renewals, and customer health management.
   3. Utilize data-driven insights to optimize customer retention strategies and enhance satisfaction.
   4. Oversee customer support operations, including handling escalations and maintaining a knowledge repository.
   5. Drive product adoption and engagement through customer training, onboarding programs, and communication strategies.
   6. Develop and implement customer feedback loops to continuously refine engagement strategies.

What You Bring to the Role:

1. 5-7+ years of leadership experience in Customer Success, preferably in Education, EdTech, or SaaS.
2. Proven track record of driving revenue growth through customer engagement and retention.
3. Expertise in customer success operations, process optimization, and technology implementation.
4. Strong leadership and change management experience, including leading distributed teams.
5. Exceptional communication and relationship-building skills, with experience working with senior executives.
6. Ability to design and execute customer engagement and enablement strategies to drive long-term success.
7. Skilled in integrating customer feedback into retention strategies that align with both business goals and user needs.
8. Experience leveraging customer success technologies (e.g., Salesforce, BI tools) to optimize engagement.
9. Strong analytical and strategic thinking skills, with a data-driven approach to measuring success.
10. Excellent project management and organizational skills, with an eye for detail and execution excellence.

Why Join Frog Street?

1. Make a Meaningful Impact – Play a pivotal role in shaping the future of early childhood education by supporting teachers and learning communities.
2. Lead & Innovate – Drive customer success strategy and build a high-performing team in a dynamic, mission-driven organization.
3. Growth & Development – Enjoy a fast-paced, collaborative environment where your ideas and leadership will directly impact company success.
4. Work with Purpose – Be part of a team that values innovation, excellence, and a deep commitment to educators and young learners.

About Frog Street

Frog Street (www.frogstreet.com), a subsidiary of Excelligence Learning Corporation, is a leading provider of comprehensive early childhood education solutions, serving public schools, Head Start programs, and early childcare centers. Our research-based curriculum and professional development programs are designed to foster intentional, high-quality instruction aligned with federal and state standards.

Excelligence Learning Corporation (www.excelligence.com) is a leader in educational products and teaching solutions, serving early childhood learning centers, elementary schools, PTAs, and parents. With over 20,000 high-quality, developmentally appropriate products, Excelligence operates across three core divisions:

1. Supplies – Discount School Supply & Really Good Stuff
2. Services – Educational Products, Inc., Childcare Education Institute & Frog Street

Are you ready to lead and transform customer success in early childhood education? Apply today and help us create a joyful and inspiring learning experience for educators and young learners!

Seniority level

Director

Employment type

Full-time

Job function

Project Management

Industries

Technology, Information and Media and Primary and Secondary Education