Director, Customer Success

Careeroza; Northern (KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

NiCE is seeking a Director of Customer Success to lead strategic account engagement across a portfolio of enterprise clients in the United States. You will drive value realization, adoption of our cloud-native, AI-powered platform, and contribute to long-term customer success and growth.

In this high-impact role, you’ll partner with sales, product, and services to align roadmaps with client outcomes, scale adoption, and nurture executive relationships across strategic accounts.

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? As a Director of Customer Success, you will lead strategic account engagement across a portfolio of top-tier enterprise clients. Your mission: deliver measurable value, accelerate adoption of our cloud-native, AI powered platform and drive long-term customer success and growth.

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