Director, Region Order Management

0101 Coca-Cola North America; Atlanta (GA); On-site; USD 137,000 - 164,000; Full time

Job summary

The Coca-Cola Company in Atlanta is seeking a Director to lead Regional Order Management across the North American Operating Unit. You will drive cross-functional processes with planning, transportation, customer service, sales and suppliers to ensure daily/weekly order execution.

Responsibilities include process modernization, automation, and leading improvement initiatives, with travel up to 25%. A Bachelor’s degree and 10+ years in related fields are required.

Qualifications

• Bachelor’s degree required.
• 10+ years in Customer Service, Supply Chain, or Warehouse Operations.
• Experience with SAP (P08, P40, BW, IC, R/3), OTM.
• Knowledge of Order to Cash and supply chain management.
• Advanced communication skills.

Responsibilities

• Lead management of planned/unplanned activities for facilities.
• Develop customer and internal facing communications.
• Monitor and ensure successful warehouse openings/closings.
• Support process modernization and automation initiatives.
• Lead cross functional order management and customer service improvements.
• Assist with disasters and unplanned closings.
• Monitor metrics and adjust processes for redirects, dock capacity, and transport issues.

Skills

Regional Order Management Leadership

Cross-Functional Collaboration

Forecasting & Demand Planning

SAP ERP Expertise

Data Analytics & BI

Digital Transformation

Education

Bachelor's degree

Tools

SAP

OTM

Salesforce

Power BI

Excel

Access

Job description

Job Description Summary

Job Description Summary: The Director, Region Order Management leads Region Managers and specialized order management activities, including Concentrate and Vendor Managed Inventory, across the North American Operating Unit (NAOU). This role partners cross-functionally with End-to-End Planning, Transportation, Customer Service, Co-Manufacturing, Customer Solutions, Sales, and other supply chain teams to ensure shipping facilities can effectively manage and execute their planned daily/weekly order volume. The Director identifies systemic opportunities within the assigned geography, develops and leads action plans that improve customer service and operational performance, and guides stakeholders through complex issues and change. Success requires deep knowledge of the NAOU supply chain, strong problem-solving and communication skills, sound prioritization, urgency, and the ability to work independently.

Function Related Activities/Key Responsibilities

• Support management of planned/unplanned activities for the assigned facilities
• Develop customer and internal facing communications
• Monitor and ensure successful warehouse closing/openings
• Support process modernization and automation
• Support supply chain project implementations
• Lead cross functional order management & customer service improvement initiatives
• Assist with natural/manmade disasters, Unplanned closings
• Monitor metrics and adjust processes to ensure successful execution of Redirects, Dock Capacity, Transportation issues, Load weight initiatives
• Monitor and manage associate performance against daily tasks and expectations
• Support team absence with coverage of responsibilities as needed

Qualifications & Requirements

• Bachelor’s degree required
• 10 or more years of experience in Customer Service, Supply Chain, or Warehouse Operations.
• Intermediate Microsoft Office applications skills required (Excel, Access, PowerPoint, Power BI)
• Willingness to experiment and iterate with Automation and emerging AI capabilities.
• Experience with SAP (P08, P40, BW, IC, R/3), OTM
• Experience with Salesforce (Thirsty)
• Knowledge of the Order to Cash Life Cycle
• Advanced understanding of Supply Chain Management
• Advanced communication skills

Location Requirements

Atlanta Office Complex

Required Skills & Capabilities

• Regional Order Management Leadership
• Customer Fulfillment and Service Optimization
• Digital Transformation and Automation Enablement
• Process Standardization and Operational Governance
• SAP / ERP Expertise and Data Accuracy Management
• Cross‑Functional Collaboration and Stakeholder Influence
• Forecasting and Demand Planning Alignment
• Operational Analytics and Performance Reporting
• Continuous Improvement and Workflow Simplification
• Leadership Development and Capability Building

What We’ll Do for You

Shape Operational Advancement: Lead initiatives that redefine Coca‑Cola’s regional order management performance and strengthen fulfillment excellence for decades to come. Collaborate Across Systems: Partner with internal leaders, bottlers, and distributors to create seamless, agile, and integrated customer operations. Drive Innovation Through Data: Be at the forefront of digital transformation, automation, and analytics within Coca‑Cola’s operational ecosystem. Enhance Your Leadership Journey: Gain exposure to strategic decision‑making processes and cross‑functional leadership development while influencing how Coca‑Cola delivers every order to our customers.

The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.

Skills

Pay Range: United States: 137,000 - 164,000 USD Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered. Annual Incentive Reference Value Percentage: 30 Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target. Location(s): United States of America City/Cities: Atlanta Travel Required: 00% - 25% Relocation Provided: Yes

Job Posting End Date: October 21, 2026

Our Purpose and Growth Culture

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.

The Coca-Cola Company is a global community of passionate employees who are refreshing the world and making a difference every day. Innovation has been at the heart of our story since 1886. It goes beyond new flavors and brands. Learn more about our system and how we’re making an impact. As a global organization, we seek opportunities to embrace and champion progress. Our careers span across functions and are globally connected to give you an unmatched career experience. We’re glad you’ve chosen to explore your next career opportunity with The Coca-Cola Company. Learn more about our hiring process and pick up tips on how to showcase your experience and skills so you can stand out and thrive.

The Coca‑Cola global business system is composed of The Coca‑Cola Company (TCCC), its subsidiaries and 225 bottling partners around the world. Search jobs throughout our system.