Director, Customer Solutions

0101 Coca-Cola North America; Atlanta (GA); On-site; USD 141,000 - 165,000; Full time

Job summary

The Director of Customer Solutions at Coca-Cola North America leads systemwide customer initiatives across national retailers, DSD, e-commerce, and fulfillment models. You will align retailer needs with bottler execution, drive digital enablement, and deliver measurable value for the Coca‑Cola system.

This role requires strong influence, practical problem solving, and disciplined execution to improve on‑shelf availability and service levels while guiding cross‑functional teams through

Qualifications

• Bachelor’s degree required; MBA or advanced degree preferred.
• 5+ years in customer operations, supply chain or related roles.
• 7+ years of progressive experience leading cross-functional priorities.

Responsibilities

• Lead systemwide customer solutions for national retailers across multiple channels.
• Translate retailer needs into bottler engagement, S&OP, and go-to-market execution.
• Connect customer priorities with system capabilities and cross-functional resources.
• Advance digital and AI-enabled capabilities to improve accuracy and visibility.
• Drive service improvements for in-stock performance and revenue delivery.
• Lead forums to convert data and signals into prioritized actions.

Skills

Leadership

Analytics

Cross-functional collaboration

Problem solving

Strategic thinking

Education

Bachelor’s degree in related field

MBA or advanced degree preferred

Tools

Power BI

AI-enabled analytics

Automation tools

Decision-support tools

Job description

Job Description Summary

The Director of Customer Solutions shapes how The Coca-Cola system serves key national retailers across DSD, e-commerce, warehouse delivery, and emerging fulfillment models. This role connects customer insight, supply chain expertise, retailer data, digital capability, and bottler execution to improve service, strengthen on‑Shelf availability, and create measurable value for customers and the system. As part of the NAOU Supply Chain & Customer Operations team, this leader solves high‑impact execution challenges by combining analytics, digital enablement, risk mitigation, and cross‑functional leadership. The role requires strong influence, practical problem solving, and disciplined execution to deliver measurable progress.

Key Responsibilities

• Customer & System Leadership Build systemwide capabilities that create competitive advantage with national customers by translating retailer needs into aligned bottler engagement, package strategies, sales and operations planning, and go-to-market execution.
• Serve as the customer‑facing supply chain lead, connecting customer priorities, system capabilities, and cross‑functional resources to deliver practical solutions and measurable value.
• Customer & Digital Enablement Advance digital, AI, automation, and order-to-cash capabilities that improve order accuracy, exception management, replenishment signals, service visibility, decision speed, execution efficiency, and customer growth.
• Service Excellence & On‑Shelf Availability Lead customer‑specific service improvement plans that strengthen in‑stock performance, on‑Shelf availability, shopper experience, revenue delivery, and Annual Business Plan commitments.
• Use service metrics, customer scorecards, and early risk signals to build contingency plans, mobilize cross‑functional teams, and drive continuous improvement.
• Stewardship Responsibilities Lead operating forums that convert retailer data, insights, replenishment signals, order patterns, and scorecards into aligned priorities, decisions, and execution plans.
• Drive transformation by influencing without authority, building capability, scaling new ways of working, and sustaining adoption across customer, bottler, and cross‑functional teams.

Qualifications

• Education Bachelor’s degree in Supply Chain, Business, Operations, Logistics, Engineering, Analytics or related field required; MBA, Master’s degree or advanced certification in Supply Chain, Business Analytics, Operations or related discipline preferred. Equivalent education and relevant experience may be considered.
• Experience Experience operating at the intersection of customer strategy, supply chain execution, commercial priorities, bottler operations, and business transformation.
• Required: Minimum of 5 years of relevant experience in customer operations, supply chain, sales operations, route‑to‑market or related business transformation roles.
• Preferred: 7+ years of progressive experience leading complex cross‑functional priorities across customers, internal teams, and operating partners.

Specialized Technical & Functional Skills

• Strong understanding of supply chain performance, service KPIs, replenishment dynamics, and route‑to‑market models across DSD, warehouse delivery, e‑commerce, and emerging fulfilment channels.
• Ability to translate complex data, customer signals, operating constraints, and AI‑enabled insights into clear recommendations, aligned decisions, and practical execution plans.
• Working knowledge of Power BI, AI‑enabled analytics, automation, and decision‑support tools that convert operational data into actionable insights and reduce manual effort.
• Ability to identify, prioritize, and embed scalable process, automation, and digital solutions that improve speed, consistency, adoption, and business impact.
• Skilled in stakeholder alignment, collaborative business planning, negotiation, project management, and portfolio management to move priorities from strategy through adoption.

What We’ll Do for You

• Elevate Your Leadership Impact: Drive strategic transformation connecting customers, bottlers, and Coca‑Cola operations, influencing how the system delivers best‑in‑class service and growth.
• Lead Digital Advancement: Take part in initiatives that harness AI, automation, and predictive analytics to redefine the future of operational excellence and beverage fulfillment.
• Collaborate Across Systems: Work alongside Sales, Supply Chain, Customer Operations, and global Commercial Strategy leaders to accelerate enterprise integration and innovation.
• Shape Strategic Outcomes: Gain exposure to executive decision‑making processes and transformational projects that support Coca‑Cola’s journey as a total beverage company.

Pay and Benefits

Pay Range: United States: 141,000 - 165,200 USD Base pay offered may vary depending on geography, job‑related knowledge, skills, and experience. A full range of medical, financial and/or other benefits dependent on the position is offered. Annual Incentive Reference Value Percentage: 30 Annual Incentive reference value is a market‑based competitive value for your role. It falls in the middle of the range for your role indicating performance at target.

Location and Travel

Location(s): United States of America City/Cities: Atlanta Travel Required: 00% - 25% Relocation Provided: No Job Posting End Date: October 21, 2026

Purpose and Growth Culture

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors ‑ curious empowered inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca‑Cola.

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.

About Our Company

The Coca‑Cola Company is a global community of passionate employees who are refreshing the world and making a difference every day. Innovation has been at the heart of our story since 1886. It goes beyond new flavours and brands. Learn more about our system and how we’re making an impact. As a global organization we seek opportunities to embrace and champion progress. Our careers span across functions and are globally connected to give you an unmatched career experience. We’re glad you’ve chosen to explore your next career opportunity with The Coca‑Cola Company. Learn more about our hiring process and pick up tips on how to showcase your experience and skills so you can stand out and thrive. The Coca‑Cola global business system is composed of The Coca‑Cola Company (TCCC), its subsidiaries and 225 bottling partners around the world. Search jobs throughout our system.