Director, Region Order Management

Coca-Cola; Georgia; Sur place; USD 137 000 - 164 000; Plein temps

Avantages offerts par ce poste

Relocation provided

Résumé du poste

The Director, Region Order Management at Coca-Cola in Atlanta leads regional order management and related activities across the NAOU, coordinating with planning, transportation, customer service and sales to improve service levels and operational performance.

The role requires a Bachelor's degree and 10+ years in customer service, supply chain or warehouse operations, with strong Excel/Power BI and SAP/OTM experience. Excellent communication and change leadership are essential.

Qualifications

• Bachelor's degree required.
• 10+ years in Customer Service, Supply Chain, or Warehouse Operations.
• Advanced MS Office skills (Excel, Access, PowerPoint, Power BI).
• Experience with SAP (P08, P40, BW, IC, R/3) and OTM.
• Experience with Salesforce (Thirsty).
• Knowledge of Order to Cash Life Cycle.
• Advanced understanding of Supply Chain Management.
• Advanced communication skills.

Responsabilités

• Lead regional order management and customer service improvement initiatives.
• Develop customer and internal facing communications.
• Monitor/ensure successful warehouse closing/openings.
• Support process modernization and automation.
• Support supply chain project implementations.
• Lead cross-functional order management initiatives.
• Assist with disasters and unplanned closings.
• Monitor metrics and drive process improvements.

Connaissances

Regional Order Management Leadership

Customer Fulfillment & Service

Cross‑Functional Collaboration

Advanced communication skills

Data analytics & reporting

Formation

Bachelor's degree

Outils

SAP

OTM

Salesforce

Description du poste

Job Description Summary:

The Director, Region Order Management leads Region Managers and specialized order management activities, including Concentrate and Vendor Managed Inventory, across the North American Operating Unit (NAOU). This role partners cross-functionally with End-to-End Planning, Transportation, Customer Service, Co-Manufacturing, Customer Solutions, Sales, and other supply chain teams to ensure shipping facilities can effectively manage and execute their planned daily/weekly order volume. The Director identifies systemic opportunities within the assigned geography, develops and leads action plans that improve customer service and operational performance, and guides stakeholders through complex issues and change. Success requires deep knowledge of the NAOU supply chain, strong problem-solving and communication skills, sound prioritization, urgency, and the ability to work independently.

Function Related Activities / Key Responsibilities:

• Support management of planned/unplanned activities for the assigned facilities
• Develop customer and internal facing communications
• Monitor and ensure successful warehouse closing/openings
• Support process modernization and automation
• Support supply chain project implementations
• Lead cross functional order management & customer service improvement initiatives
• Assist with natural/manmade disasters, Unplanned closings
• Monitor metrics and adjust processes to ensure successful execution of Redirects, Dock Capacity, Transportation issues, Load weight initiatives
• Monitor and manage associate performance against daily tasks and expectations
• Support team absence with coverage of responsibilities as needed

Qualifications & Requirements:

• Bachelor's degree required
• 10 or more years of experience in Customer Service, Supply Chain, or Warehouse Operations.
• Intermediate Microsoft Office applications skills required (Excel, Access, PowerPoint, Power BI)
• Willingness to experiment and iterate with Automation and emerging AI capabilities.
• Experience with SAP (P08, P40, BW, IC, R/3), OTM
• Experience with Salesforce (Thirsty)
• Knowledge of the Order to Cash Life Cycle
• Advanced understanding of Supply Chain Management
• Advanced communication skills

Location Requirements:

Atlanta Office Complex Required

Skills & Capabilities:

• Regional Order Management Leadership
• Customer Fulfillment and Service Optimization
• Digital Transformation and Automation Enablement
• Process Standardization and Operational Governance
• SAP / ERP Expertise and Data Accuracy Management
• Cross‑Functional Collaboration and Stakeholder Influence
• Forecasting and Demand Planning Alignment
• Operational Analytics and Performance Reporting
• Continuous Improvement and Workflow Simplification
• Leadership Development and Capability Building

What We'll Do for You:

• Shape Operational Advancement: Lead initiatives that redefine Coca‑Cola's regional order management performance and strengthen fulfillment excellence for decades to come.
• Collaborate Across Systems: Partner with internal leaders, bottlers, and distributors to create seamless, agile, and integrated customer operations.
• Drive Innovation Through Data: Be at the forefront of digital transformation, automation, and analytics within Coca‑Cola's operational ecosystem.
• Enhance Your Leadership Journey: Gain exposure to strategic decision‑making processes and cross‑functional leadership development while influencing how Coca‑Cola delivers every order to our customers.

The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1‑B visa status and other employment‑based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full‑time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.

Pay Range:

United States: 137,000 - 164,000 USD

Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.

Annual Incentive Reference Value Percentage:

30

Location(s):

United States of America

City/Cities:

Atlanta

Travel Required:

00% - 25%

Relocation Provided:

Yes

Job Posting End Date:

October 21, 2026

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive and agile - and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company cont