Director, Customer Service

University of Arkansas; Little Rock (AR); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Operations Manager to oversee daily billing and customer service operations. This role emphasizes leadership, requiring strong management skills and a commitment to improving patient care. The ideal candidate will have a background in healthcare administration, with a focus on optimizing processes and motivating staff. Join a team that values teamwork and diversity while making a significant impact on the lives of patients in Arkansas. This position offers a variety of benefits, including health plans and educational discounts, ensuring a supportive work environment.

Benefits

Medical, Dental, and Vision plans

Holiday, Vacation, and Sick Leave

Education discount for staff and dependents

Up to 10% retirement match

Basic Life Insurance

Career Training and Educational Opportunities

Merchant Discounts

Concierge prescription delivery

Qualifications

• Bachelor's Degree or 9 years' experience in healthcare accounting required.
• 5 years of management experience in a healthcare setting.

Responsibilities

• Manage daily operations of billing and customer service.
• Supervise staff and ensure policy compliance.

Skills

Management/Supervisory Experience

Communication Skills

Workflow Improvement

Staff Motivation

Education

Bachelor's Degree in Business Healthcare Administration

9 years' experience in hospital patient accounting

Tools

Epic System

Job description

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for "Find Jobs for Students." All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through "My Draft Applications" on your Candidate Home page.

Closing Date:

06/07/2025

Type of Position:

Management - Operations

Job Type:

Regular

Work Shift:

Day Shift (United States of America)

Sponsorship Available:

No

Institution Name:

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) offers a unique combination of education, research, and clinical programs that promote teamwork and diversity. We focus on improving patient care and the lives of Arkansans.

Benefits and Perks:

• Medical, Dental, and Vision plans for qualifying staff and family
• Holiday, Vacation, and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Up to 10% retirement match from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on main campus using UAMS pharmacy

Review the position details and supplementary documentation before applying. To apply, click the Apply link/button.

The University of Arkansas is an equal opportunity institution. We do not discriminate based on age, race, color, national origin, disability, religion, veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions about Title IX can be directed to the University's Title IX Coordinator or the U.S. Department of Education Office for Civil Rights.

Applicants must have proof of legal authority to work in the U.S. on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For assistance or questions about a job posting, contact Human Resources at [e-mail].

Department:

FIN | CORE Centralized Clinical Billing

Summary of Job Duties:

This in-office position reports to the departmental Senior Director and manages daily operations of SBO Collections, SBO Customer Service, and CUMG Customer Service/Collections, including hospital and physician billing and balances.

Qualifications:

• Bachelor's Degree in Business Healthcare Admin + 5 years' experience in hospital patient accounting, collections, or customer service, including 5 years of management/supervisory experience, OR
• 9 years' experience in hospital patient accounting, collections, or customer service, including 5 years of management/supervisory experience.
• Excellent communication skills, both oral and written.
• Ability to identify and implement workflow or technological improvements.
• Strong staff motivation and personnel management skills.

Additional Information:

• Supervises staff, including hiring, disciplinary actions, evaluations, and quality reviews.
• Reviews weekly timekeeping, participates in training, and ensures policy compliance.
• Provides training on Epic system upgrades and process changes.
• Manages DFA processes and addresses patient complaints collaboratively with other departments.
• Optimizes collections and customer service processes within legal and compliance guidelines.
• Participates in vendor selection, testing, and implementation processes.
• Adheres to patient-centered care principles and professional standards.
• Motivates staff and serves as a role model.
• Works with collection agencies, updates policies, and ensures legal compliance.
• Supervises annual DFA processes and handles patient complaints.
• Ensures HIPAA compliance and proper payment application.
• Maintains oversight of collections and customer service across multiple units.
• Remains informed of regulatory and procedural changes.
• Other duties as assigned.

Salary Information:

Commensurate with education and experience

Required Documents:

• Three professional references (name, email, title)
• Resume

Optional Documents:

• Cover Letter/Letter of Application
• Letters of Recommendation
• Proof of Veteran Status

Application Instructions:

Upload all materials at https://uasys.wd5.myworkdayjobs.com/UASYS. Do not send materials to the recruitment contact.

Pre-employment Screening:

Criminal Background Check required. Screening includes criminal background, drug testing, and education verification. Convictions are evaluated based on job responsibilities and legal considerations.

Physical Activity Levels:

• Constant: Hearing, keyboarding, sitting, talking
• Frequent: Grasping, standing, walking
• Occasional: Crouching, kneeling, lifting, pulling, pushing, reaching

Benefits Eligible:

Yes