Director, Customer Service

University of Arkansas for Medical Science; Little Rock (AR); On-site; USD 50,000 - 80,000; Full time

Job summary

Eine etablierte Bildungseinrichtung sucht einen erfahrenen Manager für die Abteilung für zentrale klinische Abrechnung. Diese Position umfasst die Verantwortung für die täglichen Abläufe in der Patientenabrechnung und den Kundenservice. Der ideale Kandidat bringt umfangreiche Erfahrung im Gesundheitswesen mit und ist in der Lage, Effizienzsteigerungen durch technologische Anpassungen zu erkennen. In einem unterstützenden Umfeld haben Sie die Möglichkeit, ein Team zu leiten und zur Verbesserung der Patientenversorgung beizutragen. Wenn Sie eine Leidenschaft für das Gesundheitswesen und Führung haben, ist dies die perfekte Gelegenheit für Sie.

Benefits

Medizinische, Zahn- und Augenversicherung

Urlaubs- und Krankheitsurlaub

Bildungsrabatt für Mitarbeiter

Rentenbeitrag bis zu 10%

Basislebensversicherung bis zu 50.000 USD

Karrieretraining und Weiterbildungsmöglichkeiten

Händler-Rabatte

Verschreibungslieferung auf dem Hauptcampus

Qualifications

• Bachelor-Abschluss in Business Healthcare Admin erforderlich.
• 5 Jahre Erfahrung in Krankenhausrechnungswesen oder Kundenservice.

Responsibilities

• Verantwortlich für die täglichen Abläufe im Bereich SBO Collections.
• Überwachung von Personal, einschließlich Einstellung und Schulung.

Skills

Kommunikationsfähigkeiten

Personalmanagement

Effizienzsteigerung durch Technologie

Education

Bachelor in Gesundheitsverwaltung

9 Jahre Erfahrung in Rechnungswesen

Tools

Epic System

Job description

Job Application Instructions

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for "Find Jobs for Students." All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through "My Draft Applications" on your Candidate Home page.

Position Details

Closing Date: 06/07/2025

Type of Position: Management - Operations

Job Type: Regular

Work Shift: Day Shift (United States of America)

Sponsorship Available: No

Institution Name: University of Arkansas for Medical Sciences

About UAMS

The University of Arkansas for Medical Sciences (UAMS) offers a unique combination of education, research, and clinical programs that promote teamwork and diversity. We focus on improving patient care and the lives of Arkansans through collaborative healthcare.

Benefits and Perks

• Health: Medical, Dental, and Vision plans for staff and dependents
• Holiday, Vacation, and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matching contribution
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on main campus when using UAMS pharmacy

Application Process

Review the position details and any supplementary documentation before applying. To apply, click the Apply link/button.

The University of Arkansas is an equal opportunity institution. It does not discriminate based on age, race, color, national origin, disability, religion, veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions about Title IX can be directed to the University's Title IX Coordinator or the U.S. Department of Education Office for Civil Rights.

Applicants must have proof of legal authority to work in the U.S. on the first day of employment.

All application data is subject to public disclosure under the Arkansas Freedom of Information Act.

For assistance or questions about a job posting, contact Human Resources at [e-mail].

Position Specifics

Department: FIN | CORE Centralized Clinical Billing

Summary of Job Duties: This is an in-office position responsible for the daily operations of SBO Collections, SBO Customer Service, and CUMG Customer Service/Collections, including hospital and physician billing and balances.

Qualifications:

• Bachelor's Degree in Business Healthcare Admin + 5 years' experience in hospital patient accounting, collections, or customer service, including management/supervisory experience OR 9 years' experience in the same areas with 5 years of management experience.
• Excellent communication skills, both oral and written.
• Ability to recognize and improve efficiencies through technology or workflow modifications.
• Strong staff motivation and personnel management skills.

Additional Responsibilities

• Supervising staff, including hiring, disciplinary actions, evaluations, and providing feedback.
• Reviewing timekeeping, participating in training, and implementing policies.
• Providing direction on Epic system upgrades and process changes.
• Overseeing DFA processes, handling patient complaints, and ensuring legal compliance.
• Streamlining collections and customer service processes.
• Participating in vendor selection and implementation processes.
• Maintaining adherence to patient-centered care principles and professional standards.

Salary and Application Requirements

Salary is commensurate with education and experience. Required documents include a list of three professional references and a resume. Optional documents include a cover letter, letters of recommendation, and proof of veteran status.

Contact and Screening

For questions, contact [e-mail]. The position requires pre-employment screening, including criminal background checks.

Physical Activity Levels

• Constant: Hearing, manipulating items, sitting, talking
• Frequent: Grasping, standing, walking
• Occasional: Crouching, kneeling, lifting, pulling, pushing, reaching

Benefits are available for eligible employees.