Director, Customer Programs & Grid Innovation

FirstEnergy Corp; Holmdel Township (NJ); On-site; USD 189,000 - 260,000; Full time

Job summary

FirstEnergy Corp in Holmdel, NJ is seeking a strategic leader to steer its customer programs, DERs, electrification, and grid flexibility initiatives. This senior role reports to FE Pennsylvania and oversees cross-functional teams across Regulatory, Rates, Legal, Engineering, and Operations.

You will build multi-state roadmaps, develop regulatory filings and business cases, and partner with regulators and stakeholders to secure approvals.

Qualifications

• Bachelor's degree in Business Administration, Technical, Public Affairs/Communications or related discipline.
• 10 years' relevant experience in customer account management, technical or regulatory.
• Deep knowledge of utility customer programs, electrification, DERs, grid flexibility, regulatory processes.
• Demonstrated experience developing and securing approval for complex utility programs and managing programs across multiple states.
• Strong executive communication skills and ability to build credibility with regulators, senior leadership, and external stakeholders.
• Ability to work after normal business hours, including travel within FirstEnergy service territory.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).

Responsibilities

• Develop and execute FirstEnergy's enterprise strategy for customer programs, DERs, electrification, VPPs, and customer energy solutions.
• Lead development of regulatory filings, business cases, testimony support, and stakeholder engagement.
• Represent FirstEnergy before public utility commissions, state agencies, consumer advocates, legislators, and industry stakeholders.
• Lead strategy, design, procurement, implementation, and evaluation of VPP programs and customer flexibility initiatives.
• Oversee EV customer programs across residential, commercial, fleet, and public sector markets.
• Guide evaluation and deployment strategies for DERs including solar, storage, managed charging, and demand response.
• Oversee a portfolio of customer programs across multiple states and regulatory jurisdictions.

Skills

Executive communication

Stakeholder engagement

Leadership

Strategic thinking

Education

Bachelor's degree in Business Administration/Technical/Public Affairs/Communications

Advanced degree preferred

Tools

Microsoft Office

Job description

FirstEnergy Corp in Holmdel, NJ is seeking a strategic leader to steer its customer programs, DERs, electrification, and grid flexibility initiatives. This senior role reports to FE Pennsylvania and oversees cross-functional teams across Regulatory, Rates, Legal, Engineering, and Operations.

You will build multi-state roadmaps, develop regulatory filings and business cases, and partner with regulators and stakeholders to secure approvals.