Director, Customer Partnerships

NRC Health; Lincoln (NE); On-site; USD 120,000 - 162,000; Full time

Benefits offered by this job

My Time Off (MTO)

Up to 12 weeks parental and emergency

Medical, dental, and vision coverage

Wellness program and financial coach

Professional growth and career develop

Job summary

NRC Health in Lincoln, NE is seeking a Director of Customer Partnerships to lead strategic plans for each client, identify opportunities, and drive growth across partnerships.

You will ensure Customer Success Managers establish executive relationships, execute engagements, and align initiatives with cross-functional teams under a shared strategy.

Required are a Bachelor’s degree, 5+ years in strategic roles, travel up to 40%, and strong presentation and influencing skills.

Qualifications

• Bachelor's degree required; healthcare industry experience preferred.
• 5+ years' experience in strategic roles with leaders.
• Willingness to travel up to 40%.
• Strong presentation and facilitation; able to engage C-level stakeholders.
• Ability to coach CSMs by translating complex ideas into actionable strategies.
• Proficient with Microsoft Office; CRM experience preferred.
• Strong organizational skills and attention to detail.
• Valid driver's license required.

Responsibilities

• Develop, communicate, and maintain strategic plans for each customer.
• Identify opportunities and challenges and craft comprehensive strategies to retain and grow partnerships.
• Ensure CSMs establish relationships and follow best practices for executive outreach and engagements.
• Collaborate with other Directors to align initiatives across teams.

Skills

Strategic thinking

Executive stakeholder engagement

Cross-functional collaboration

Presentation and facilitation

Coaching CSMs

Microsoft Office

CRM experience

Valid driver's license

Education

Bachelor's Degree

Tools

CRM system

Microsoft Office

Job description

Our associates. . .

Make a Meaningful Difference - Serve with purpose, care, and follow-through.

Move with Urgency and Precision - Act quickly, thoughtfully, and with discipline.

Own the Outcome - Measure impact, follow through, and deliver results.

Win as One Team - Work across boundaries as one team with one culture.

Build What Healthcare Values - Innovate for the complexity of healthcare.

Why NRC Health?

We know our associates do their best work when they feel supported both personally and professionally. That's why we offer benefits designed to help you thrive:

• My Time Off (MTO), our flexible paid time off program
• Up to 12 weeks of paid parental and emergency leave
• Comprehensive medical, dental, and vision coverage
• Wellness program and financial coaching
• Professional growth and career development opportunities

Who we want

• Do you have a strategic mind?
• Are you good at navigating complex situations and relationships?
• Are you excited by the challenge of developing tailored strategies and roadmaps that align customer goals with organizational success?
• Do you thrive in cross-functional environments where collaboration with other teams drives innovative solutions?

What you will do

As a Director of Customer Partnerships, you will develop, communicate, and maintain strategic plans for each customer on the team to identify opportunities and challenges, while helping craft and execute comprehensive strategies to retain and grow each partnership. You will ensure the Customer Success Managers (CSM) establish the required relationships and follow our best practices in terms of executive outreach, in-person engagements, EBRs, etc.

You will collaborate with fellow Directors of Customer Partnerships to ensure alignment, consistency, and continuity across teams, driving the success of strategic initiatives and fostering long-term partnerships.

What you need

• Bachelor's Degree required, healthcare industry experience required
• 5+ years' experience working with leaders in a strategic role
• The ability to travel up to 40% of the time
• Effective presentation and facilitation skills, ability to engage and influence C-level stakeholders
• Ability to coach CSMs by translating complex ideas, technical concepts, or data insights into clear, actionable strategies
• Microsoft Suite (including Word, Excel, and Outlook) required; experience with a CRM system preferred
• High learning agility and ability to think critically
• Strong organizational skills, as well as the ability to prioritize, strong attention to detail, accuracy and follow-through
• A valid driver's license is required

Compensation

In the spirit of pay transparency, we are excited to share the base salary range for this position is $120,000 - $162,000, exclusive of fringe benefits or potential bonuses. Some of our roles offer performance-based variable compensation. Eligibility and potential payouts vary depending on the role and are tied to performance metrics. If you are hired at NRC Health, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package. For more information on specific benefits, please refer to our Careers Page.

NRC Health is not currently hiring in DE, HI, MD, NJ, RI, D.C.

In general, NRC Health's positions are closed within 30 days. However, factors such as candidate flow and business necessity may require NRC Health to shorten or extend the application window. We encourage our prospective candidates to submit their application expediently so as not to miss out on our opportunities.

Inclusion & Belonging

At NRC Health, Inclusion & Belonging are essential to our mission as a company devoted to greater Human Understanding. For information about our efforts in this area, please refer to our Equal Employment Opportunity policy.