Director, Customer Partnerships

Midwest Startups; Chicago (IL); Hybrid; USD 78,000 - 116,000; Full time

Benefits offered by this job

Parts Town Pride – virtual tour &

Hybrid Work schedule

Team member appreciation events &

Volunteer opportunities

Monthly IT stipend

Casual dress code

On-demand pay options

Health insurance

Job summary

Parts Town is seeking a Customer Partnerships Director to oversee a key group of Chains Segment customers. You will develop and maintain relationships through account penetration, sales, and marketing activities, including building business plans to maximize profitable growth and leading projects.

The role requires leading strategic accounts, strong communication, and a proven track record in national account leadership. A hybrid work schedule and comprehensive benefits support work-life balance.

Qualifications

• 5-7 years of experience in a fast-paced, high growth consultative & collaborative sales environment.
• Led and grown a sales territory.
• Proven track record of success in national account leadership, account development, project management, and data management.
• Strong people and presentation skills; top-notch communication in English (written and verbal).
• Willingness to travel up to 30%.
• Knowledge of Supply Chain and Marketing is a bonus.

Responsibilities

• Manage and drive strategic account performance through development of business plans to maximize profitable growth.
• Deliver annual sales and overall contribution objectives.
• Obtain new accounts to meet and exceed quarterly and annual sales quota.
• Proactively build and maintain in-depth knowledge of industry trends and competition.
• Cultivate a network of influential contacts at all levels of customers to achieve sales objectives within assigned customers.
• Work with sales, marketing, and customer experience teams to maximize initiatives by sharing knowledge and developing proactive tools.

Skills

Sales leadership

Account management

Project management

Data management

Communication

Job description

Description

Position at Parts Town

See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

Perks

• Parts Town Pride – check out our virtual tour and culture!
• Hybrid Work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Job at a Glance

The Customer Partnerships Director (AKA PARTnership Builder) will oversee a key group of Chains Segment customers. This role is responsible for developing and maintaining relationships for a strategic set of customers through account penetration, sales, and marketing activities. Sales & marketing activities for each customer include: building a business plan to maximize profitable growth, prioritizing time and resources to fulfill the plan, building communication and other proactive tools with marketing to increase sales, creating new business building opportunities, and successfully leading projects. We are looking for an individual who can build strong relationships with customers, set priorities, and follow through on commitments!

A Typical Day

• Manage and drive strategic account performance through development of business plans to maximize profitable growth
• Deliver annual sales, MP overall contribution objectives
• Obtain new accounts to consistently meet and exceed quarterly and annual sales quota
• Proactively build and maintain in-depth knowledge of industry trends and competition
• Cultivate a network of influential contacts at all levels of customers to achieve sales objectives within assigned customers
• Work collaboratively with sales, marketing, and customer experience teams to maximize initiatives by sharing knowledge and developing proactive tools

To Land This Opportunity

• You have 5-7 years of experience in a fast-paced, high growth consultative & collaborative sales environment
• You’ve previously led, and grown a sales territory
• You have a proven track record of success in national account leadership, account development, project management, and data management
• Your people & presentation skills are top notch!
• You’re an all-star communicator and are fluent in English (both written and verbal)
• You can accommodate up to 30% travel time
• Knowledge of Supply Chain and Marketing is a bonus!

About Your Future Team

Our team is all about building genuine relationships and working collaboratively within Parts Town and across the industry. We’re a fun bunch with ambitious goals. When we are in the office, we love to celebrate big wins, birthdays, and milestone anniversaries. We are also known for our extensive potlucks!

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $77,539.27 - $115,833.79 annually which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental, and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.