Business Development Specialist (Hybrid Schedule)

86 Repairs; City of Plattsburgh (NY); Hybrid; USD 55,000 - 74,000; Full time

Benefits offered by this job

Hybrid work schedule

Quarterly profit-sharing bonus

Casual dress code

On-demand pay options

Job summary

Parts Town is hiring a Business Development Specialist (PARTnership Builder) to find, develop, and maintain relationships with service contractors in the commercial foodservice and HVAC sectors. You will proactively manage a high volume of outbound calls, learn customer challenges, and use the Parts Town value proposition to close sales while providing outstanding service.

You will build a pipeline, negotiate pricing, and collaborate with the Customer Experience team to grow relationships

Qualifications

• 1–3 years experience in an inside sales, business development, customer service or account management role.
• Excellent communication skills, both verbal and written; able to build relationships with customers.
• Familiarity with CRM tools and sales processes.

Responsibilities

• Make a high volume of outbound calls to new and existing customers.
• Identify, cultivate, and build new customer partnerships in the commercial foodservice and HVAC industries.
• Develop in-depth knowledge of industry trends and customer needs to drive revenue.
• Prospect and build a pipeline while nurturing relationships nationwide.
• Record all activities in Salesforce for timely, accurate reporting.
• Research accounts to understand business needs and propose Parts Town solutions.

Skills

Inside sales

Communication

CRM (Salesforce)

Tools

Salesforce

Job description

Description

Position at Parts Town

Business Development Specialist

See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. We believe our team should be like family. Not like a second cousin, twice removed, but more like the family you choose to be with every day. First, you have to demonstrate our core values and keep safety as your #1 priority, that’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list.

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

Perks

• Parts Town Pride – check out our virtual tour and culture!
• Quarterly profit-sharing bonus
• Hybrid work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Job at a Glance

The Business Development Specialist (internally known as PARTnership Builder) is responsible for finding, developing, and maintaining relationships with service contractors. Being a sales guru, you will proactively manage your day by placing a high volume of outbound calls; you see each phone call as an opportunity to form a personal emotional connection with customers and make it your mission to learn customer challenges and utilize the Parts Town value proposition to find solutions. You describe yourself as proactive and have a passion for facilitating all aspects of the sales process including identifying new opportunities, developing sales solutions, closing sales opportunities, negotiating pricing, and providing outstanding customer service and follow-up.

A Typical Day

• Place 60 outbound calls daily to new and existing customers.
• Identify, cultivate, and build new customer partnerships in the commercial foodservice and HVAC industries by understanding their problems/needs and utilizing the Parts Town value proposition and solutions to solve them.
• Build in-depth knowledge on commercial foodservice and HVAC industry trends and customer needs.
• Drive revenue by prospecting and building a pipeline while simultaneously fostering personal relationships with potential and existing customers nationwide.
• Integrate all sales activities into CRM (Salesforce.com) system for timely, accurate reporting.
• Conduct research on accounts to develop an understanding of their business and where Parts Town can be a solution to their parts needs.
• Partner with Customer Experience team members to develop and grow customer relationships.
• Educate customers on Parts Town resources and capabilities (electronic resources, technical support, manufacturer relationships etc.).

To Land This Opportunity

• You have 1-3 years of experience in an inside sale, business development, customer service or account management role
• Bonus points if you have experience in the commercial foodservice or HVAC industries!
• You are passionate about building something new and solving problems
• You describe yourself as proactive and organized – taking initiative and following through are a must
• You are resilient – you see rejection as an exciting challenge
• You have fantastic communication skills & you’re proficient in English (verbal and written)

About Your Future Team

Our team is serious about team lunches and decorating desks to celebrate birthdays & milestone anniversaries. Start thinking about what you’ll bring to your first potluck at Parts Town!

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $55,094.88– $74,352.58 annually ($26.48 – 35.74 hourly) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.