Director, Customer Intelligence & AI Innovation

Bottomline Technologies, Inc.; Portsmouth (NH); Hybrid; USD 150,000 - 190,000; Full time

Job summary

Bottomline Technologies, Inc. is seeking a Director of Customer Intelligence & AI to build and lead data-driven customer insights, predictive analytics, and intelligent automation across Revenue Management.

This role shapes strategy by transforming customer, product, and financial data into actionable insights to grow revenue and improve retention. The candidate will champion a centralized Customer Intelligence Platform and collaborate with finance, product, sales, and customer success to

Qualifications

• Bachelor's degree in data science, analytics, or related field.
• Proven experience turning data into strategic business recommendations.
• Strong communication and executive presentation skills.

Responsibilities

• Design and lead a centralized Customer Intelligence Platform.
• Develop 360-degree customer view integrating support, CRM, and billing data.
• Create predictive models for revenue opportunities and retention.

Skills

Data science

Machine learning

Analytics

Executive communication

Cross-functional leadership

Education

Bachelor's degree in a related field

Master's degree preferred

Tools

SQL

Python

CRM systems

BI platforms

Job description

Bottomline Technologies, Inc. is seeking a Director of Customer Intelligence & AI to build and lead data-driven customer insights, predictive analytics, and intelligent automation across Revenue Management.

This role shapes strategy by transforming customer, product, and financial data into actionable insights to grow revenue and improve retention. The candidate will champion a centralized Customer Intelligence Platform and collaborate with finance, product, sales, and customer success to