Director, Customer Insights & Engagement- Immunology

Scorpion Therapeutics; Princeton (NJ); On-site; USD 150,000 - 230,000; Full time

Benefits offered by this job

Health coverage

Paid time off

Job summary

Scorpion Therapeutics in Princeton, NJ seeks a Director of Customer Insights & Engagement to lead advanced analytics and market research insights across the US Immunology portfolio. You will synthesize primary and secondary data, partner with AI forecasting and centers of excellence, and translate findings into strategic actions for senior leaders and brand teams.

As a thought leader, you will mentor the team, shape long-term commercial strategies, and drive standardized reporting, dashboards,

Qualifications

• 8+ years in pharmaceutical analytics or market research.
• Bachelor’s degree required; Master’s/PhD preferred.
• Ability to synthesize complex primary/secondary/competitive data into actionable insights.
• Strong stakeholder management; excellent communication/presentation to senior executives.
• Proficiency with tools/data sources (e.g., IQVIA, SHS, advanced analytics platforms).

Responsibilities

• Develop and execute primary/secondary market research plans to identify brand opportunities.
• Synthesize data from IQVIA, SHS, Claims, and BrandImpact to deliver actionable insights.
• Present insights clearly to senior leadership, with market dynamics context.
• Partner with AI Forecasting and Centers of Excellence to unify insights generation.
• Collaborate with Brand Leads to support strategic choices and leadership presentations.
• Lead innovation in insight generation; advocate for advanced analytics including AI/ML.

Skills

Market research

Advanced analytics

Stakeholder management

Executive communication

AI/ML concepts

Education

Bachelor’s degree

Master’s/PhD preferred

Tools

IQVIA

SHS

BrandImpact

Job description

Summary

The Director, Customer Insights & Engagement will lead advanced analytics and market research insights to optimize engagement and performance across the US Immunology business.

Responsibilities

• Develop and execute primary/secondary market research plans to identify brand opportunities.
• Synthesize data from APLD, IQVIA, SHS, Claims, patient chart data, and BrandImpact to deliver actionable business insights.
• Present insights clearly, demonstrating understanding of market dynamics, competition, and brand performance.
• Partner with AI Forecasting and Centers of Excellence to unify insights generation.
• Collaborate with Brand Leads to answer business questions, support strategic choices, and enable senior leader presentations.
• Lead innovation in insight generation; advocate for advanced analytics including AI and machine learning.
• Continuously improve analytics processes; serve as thought leader for market research/advanced analytics.
• Represent the function in BU-level forums to shape long-term commercial strategies.
• Lead standardized reporting frameworks, predictive models, and performance dashboards.
• Manage and mentor the team; ensure adherence to operating policies and governance standards.

Qualifications (Required/Preferred)

• 8+ years in pharmaceutical analytics or market research.
• Bachelor’s degree required; Master’s/PhD preferred.
• Ability to synthesize complex primary/secondary/competitive data into actionable insights.
• Strong stakeholder management; excellent communication/presentation to senior executives.
• Proficiency with tools/data sources (e.g., IQVIA, SHS, advanced analytics platforms).

Benefits (explicit)

• Health coverage (medical, pharmacy, dental, vision); wellbeing support; 401(k), disability and life insurance, and other listed protection benefits.
• Paid time off (flexible time off or vacation hours depending on location/role type).