Associate Director, Customer Insights & Engagement — Neuroscience

Scorpion Therapeutics; Princeton (NJ); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Health coverage (medical, pharmacy, **

Job summary

Scorpion Therapeutics is seeking an Associate Director, Customer Insights & Engagement to lead brand analytics for the U.S. Neuroscience portfolio. The role combines data integration from multiple sources, predictive modeling, and performance reviews to shape launch strategy and resource allocation.

You will collaborate with Commercial Analytics CoE and Brand teams, map HCP/patient journeys, and drive AI-enabled insights while building a scalable analytics playbook for enterprise use.

Qualifications

• 5+ years in pharmaceutical/biotech brand analytics, commercial analytics, or demand planning.
• Bachelor’s required; Master’s/MBA/PhD preferred.
• Familiarity with AI-enabled analytics tools in a commercial setting.
• Ability to synthesize secondary and real-world data into leadership-ready insights.
• Stakeholder management without formal authority.
• Proficiency with IQVIA, Symphony/SHS, APLD, claims, and modern analytics/BI tools.

Responsibilities

• Own the brand analytics agenda for a Neuroscience launch brand; track performance vs. launch goals and explain what drives volume/share.
• Integrate and synthesize data across IQVIA, Symphony/SHS, APLD, claims, specialty pharmacy/hub, patient chart data into a single brand performance view.
• Build/maintain predictive models and dashboards (TRx/NBRx trends, demand planning, decile-based targeting effectiveness, persistency/adherence, payer mix impact).
• Lead quarterly and ad hoc brand performance reviews; diagnose variances vs. forecast and recommend resource reallocation across channels, segments, and geographies.
• Define and track KPI framework (metrics, targets, reporting cadence) and evolve as the brand matures.
• Commission targeted primary/secondary market research when existing data is insufficient.
• Map end-to-end HCP/patient journey (diagnosis to treatment initiation/adherence) to identify data gaps and make targeting recommendations.
• Partner on AI tool execution (requirements, data-governance guardrails, adoption with Brand teams).
• Collaborate with Commercial Analytics Center of Excellence to standardize methodology/tooling/reporting.
• Partner with Brand, Medical, Sales, and Access to answer business questions and support leadership presentations.
• Represent Customer Insights & Engagement in franchise-level forums; champion continuous improvement; transition toward an enterprise analytics playbook.

Skills

Brand analytics

Data synthesis

AI-enabled analytics

Stakeholder mgmt

Communication

Forecasting

Education

Bachelor's degree

Master's/MBA/PhD preferred

Tools

IQVIA

Symphony/SHS

APLD

Claims data

BI tools

Job description

Position Summary

The Associate Director, Customer Insights & Engagement leads brand analytics and insight-generation for the U.S. Neuroscience business.

Key Responsibilities

• Own the brand analytics agenda for a Neuroscience launch brand; track performance vs. launch goals and explain what drives volume/share.
• Integrate and synthesize data across APLD, IQVIA, Symphony/SHS, claims, specialty pharmacy/hub, patient chart data, and BrandImpact into a single brand performance view.
• Build/maintain predictive models and dashboards (TRx/NBRx trends, demand planning, decile-based targeting effectiveness, persistency/adherence, payer mix impact).
• Lead quarterly and ad hoc brand performance reviews; diagnose variances vs. forecast and recommend resource reallocation across channels, segments, and geographies.
• Define and track KPI framework (metrics, targets, reporting cadence) and evolve as the brand matures.
• Commission targeted primary/secondary market research when existing data is insufficient.
• Map end-to-end HCP/patient journey (diagnosis to treatment initiation/adherence) to identify data gaps and make targeting recommendations.
• Partner on AI tool execution (requirements, data-governance guardrails, adoption with Brand teams).
• Collaborate with Commercial Analytics Center of Excellence to standardize methodology/tooling/reporting.
• Partner with Brand, Medical, Sales, and Access to answer business questions and support leadership presentations.
• Represent Customer Insights & Engagement in franchise-level forums; champion continuous improvement; transition toward an enterprise analytics playbook.

Key Qualifications & Experience

• 5+ years in pharmaceutical/biotech brand analytics, commercial analytics, or demand planning; neuroscience/psychiatry/CNS experience strongly preferred.
• Bachelor’s required; Master’s/MBA/PhD preferred.
• Familiarity with AI-enabled analytics tools in a commercial setting.
• Ability to synthesize secondary and claims/real-world data into leadership-ready insights.
• Stakeholder management without formal authority.
• Proficiency with IQVIA, Symphony/SHS, APLD, claims, and modern analytics/BI tools.
• Strong written/verbal communication; strategic, customer-first, AI-forward, enterprise mindset.

Benefits (explicitly stated)

• Health coverage (medical, pharmacy, dental, vision); wellbeing support; 401(k), disability, life insurance, and other protections.
• Paid time off (flexible time off for US exempt; annual paid vacation for certain locations/employee types).

Work-life Benefits / Scheduling

• Summer hours flexibility (eligibility depends on role/location).
• Global Shutdown between Christmas and New Year’s Day (for eligible global employees).