Director, Customer Care & Conversion

Mini Mall Storage; Plano (TX); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation package

401(k) matching program

Discretionary bonus program

Safety-first work environment

Job summary

Mini Mall Storage in Plano, Texas is seeking a Director, Customer Care Center to lead the centralized customer team. You'll drive conversion and improve service levels across various channels including calls and online inquiries.

The role requires a strong background in contact center management with a focus on customer satisfaction and operational efficiency. Candidates should have extensive leadership experience and a commitment to fostering a customer-centric culture.

Qualifications

• 10-12 years of experience in contact center or customer operations.
• 3-5 years in leadership roles required.
• Ability to improve customer experience using data insights.

Responsibilities

• Lead the Customer Care Center and optimize performance.
• Develop sales strategies aligned to company methodology.
• Manage vendor relationships and oversee customer interaction channels.

Skills

Contact center management

Sales experience

Data analysis

Workforce planning

KPI management

Education

Bachelor’s degree in business or related field

Tools

CRM systems

Contact center technology

Job description

Mini Mall Storage in Plano, Texas is seeking a Director, Customer Care Center to lead the centralized customer team. You'll drive conversion and improve service levels across various channels including calls and online inquiries.

The role requires a strong background in contact center management with a focus on customer satisfaction and operational efficiency. Candidates should have extensive leadership experience and a commitment to fostering a customer-centric culture.