Director, Customer Analytics & Insights

Wolters Kluwer N.V.; Chicago (IL); Hybrid; USD 122,000 - 219,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plans

401(k)

FSA/HSA

Tuition Assistance Plan

Vacation and Sick Time

Paid Parental Leave

Job summary

Wolters Kluwer is seeking a Business Analysis Associate Director to lead a team of analysts who transform data assets into actionable insights for internal teams and customers. You will guide analytics strategy, work directly with customers, and influence product direction across CDSP, International and PHT segments.

You will drive adoption metrics, develop new data models, and present strategic insights to executives, ensuring measurable impact and customer value across multiple products and

Qualifications

• Education: Bachelor’s degree in related field, specialized training, or equivalent work experience.
• Experience: 8+ years of experience in business analytics or customer success/delivery of analytics products to customers.
• Other Knowledge, Skills, Abilities or Certifications: Demonstrated experience working with new features, early-stage products, or pilots / beta programs; experience translating product capabilities into real customer workflows and implementation approaches; strong ability to engage directly with customers.

Responsibilities

• Lead translating what value means for our customers into actionable analytics.
• Engage with customers directly on analytical insights to hear feedback and continuously improve.
• Continuously evaluate analytics and reporting for product, customer success and customers to ensure insights are easily interpreted and value is evident.
• Partner with innovation teams as new features are brought into the product to ensure insights into adoption and value of new features.
• Manages team of business analysts to respond to cross-segment data needs.
• Drives development of new data models as required to support the product direction.
• Lead with a customer-centric view.
• Test analytics directly with customers to ensure they meet needs.
• Fully understand the value and outcomes of new product releases so that can be reflected in analytical insights.
• Partner with user-facing teams to advise on playbooks based on analytical insights produced by the business analytics team.
• Develop process analyses, end to end process mappings and identifies opportunities for improvement.
• Contribute to the development of functional data and analytics strategy.
• Provide expert analysis and present strategic insights to executive leadership.
• Ensure that strategic business recommendations are successfully executed and monitored for impact.

Skills

Expert data analysis

Process innovation

Executive communication

Strategic project management

Advanced analytical tools

Understanding of database structure

Business strategy

Leadership

Education

Bachelor’s degree in related field

Tools

Power BI

Job description

Wolters Kluwer is seeking a Business Analysis Associate Director to lead a team of analysts who transform data assets into actionable insights for internal teams and customers. You will guide analytics strategy, work directly with customers, and influence product direction across CDSP, International and PHT segments.

You will drive adoption metrics, develop new data models, and present strategic insights to executives, ensuring measurable impact and customer value across multiple products and