Director, AI-Driven Commercial Insights & Analytics

Wolters Kluwer; Richmond (VA); On-site; USD 138,000 - 246,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

FSA/HSA

Commuter Benefits

Tuition Assistance

Paid Parental Leave

Job summary

Wolters Kluwer is seeking a Director of Commercial Insights & Analytics to lead analytics, market insights, and competitive intelligence for our Health Division in the United States. You will own KPI frameworks, dashboards, predictive models, and growth initiatives across sales, pricing, renewals, and expansion.

You will partner with Sales, Marketing, Finance, Product, and Enterprise Data teams to drive data-driven decisions, establish analytics standards, and guide AI-enabled decision making in

Qualifications

• Bachelor's degree in Business, Analytics, Finance, Data Science, or a related field.
• 10+ years of experience in Commercial Analytics, Sales Operations, Revenue Operations, BI, Market Insights, Competitive Intelligence, or Strategy.
• 5+ years leading analytics, BI, or CI teams.
• Experience supporting high-growth SaaS organizations.
• Expertise with Salesforce, Tableau, Power BI, SQL, forecasting, pipeline analytics, market segmentation, and commercial performance measurement.
• Strong executive communication, stakeholder management, and analytical leadership skills.

Responsibilities

• Define and execute the commercial analytics and market insights strategy supporting revenue growth, customer retention, and sales productivity.
• Develop KPI frameworks, executive dashboards, and predictive analytics models that improve commercial performance and decision-making speed.
• Own the organization's competitive intelligence program — tracking competitor positioning, pricing, product moves, and market share shifts, and translating findings into battlecards, playbooks, and sales enablement content.
• Measure the effectiveness and ROI of sales, marketing, pricing, and customer success initiatives, and use market/competitive context to explain performance against the broader landscape.
• Conduct market sizing, segmentation, and industry trend research (TAM/SAM) to inform go-to-market strategy, territory design, and resource allocation.
• Partner with Sales, Marketing, Product, Finance, and Enterprise Data teams to deliver actionable business insights and ensure market intelligence is embedded in planning and incentive design.
• Lead the commercial analytics roadmap, including AI, automation, reporting, and data governance capabilities, establishing enterprise-wide analytics standards.
• Deliver the data, forecasting models, and competitive context that power executive business rhythms, including QBRs, forecast reviews, account reviews, and annual planning.
• Build, coach, and develop a high-performing Commercial Insights & Analytics team, fostering a culture of rigor, curiosity, and continuous improvement.
• Serve as a trusted advisor to executive leadership, influencing decision-making through data-driven recommendations and identifying growth opportunities and competitive risks.

Skills

Executive communication

Stakeholder management

Analytical leadership

Strategic partnership

Education

Bachelor's degree in Business/Data Science/Analytics

Tools

Salesforce

Tableau

Power BI

SQL

AI/ML

Job description

Wolters Kluwer is seeking a Director of Commercial Insights & Analytics to lead analytics, market insights, and competitive intelligence for our Health Division in the United States. You will own KPI frameworks, dashboards, predictive models, and growth initiatives across sales, pricing, renewals, and expansion.

You will partner with Sales, Marketing, Finance, Product, and Enterprise Data teams to drive data-driven decisions, establish analytics standards, and guide AI-enabled decision making in