Director, CS Operations & Strategy

Tebra; United States; Remote; USD 200,000 - 228,000; Full time

Benefits offered by this job

Work from home discounts

Wellness resources

Gym access through Gympass

Job summary

Tebra is seeking a Director of Customer Success Operations to partner with the Chief Customer Officer in enhancing operational excellence across Customer Success. This role will be crucial in translating the CCO’s vision into actionable results, ensuring client satisfaction and retention through innovative strategies. Candidates should have over 10 years in leadership roles and expertise in analytics and communication. The position is critical for driving major projects and will involve budget oversight and capacity planning.

Qualifications

• 10+ years of leadership experience in Business Operations or Customer Success Operations.
• Must be self-directed and a skilled problem solver.
• Executive communication skills are essential.

Responsibilities

• Drive operational excellence across Customer Success departments.
• Own and execute Customer Success operating rhythm.
• Develop a predictive retention model.

Skills

Leadership experience

Analytical skills

Communication skills

AI trends knowledge

Change management

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Gainsight

Job description

Tebra is seeking a Director of Customer Success Operations to partner with the Chief Customer Officer in enhancing operational excellence across Customer Success. This role will be crucial in translating the CCO’s vision into actionable results, ensuring client satisfaction and retention through innovative strategies. Candidates should have over 10 years in leadership roles and expertise in analytics and communication. The position is critical for driving major projects and will involve budget oversight and capacity planning.