Director, Crisis & Emergency Behavioral Health

Northeast Kingdom Human Services; Derby, St. Johnsbury (VT, VT); On-site; USD 65,334 - 98,000; Full time

Benefits offered by this job

Tuition assistance

CE reimbursement

Loan repayment opportunities

Health insurance

Pension/403(b)

Paid time off

Employee Wellness Program

EAP

AFLAC

Job summary

Northeast Kingdom Human Services in Vermont seeks a Director of Emergency Services to oversee Front Porch, 988 Crisis Services, Enhanced Mobile Crisis, CARE Bed, and related programs. You will lead multidisciplinary teams, manage budgets, and ensure compliance with state and federal standards.

The role requires a Master's in a human services field, Vermont licensure, and at least five years in behavioral health with three years in leadership.

Qualifications

• Master's degree in a human services field is required.
• Current Vermont clinical licensure required.
• Minimum of five years of professional behavioral health experience.
• At least three years of supervisory or leadership experience.
• QMHP certification required or obtainable within six months of hire.
• Experience leading crisis services or emergency behavioral health programs preferred.
• Strong leadership, organizational, communication, and relationship-building skills.
• Experience with budgeting, program development, quality improvement, and regulatory compliance preferred.
• Valid driver's license and reliable transportation required.

Responsibilities

• Provide leadership and operational oversight for Front Porch, 988 Crisis Services, Enhanced Mobile Crisis, CARE Bed, and related Emergency Services programs.
• Supervise program managers, team leads, and clinical staff while supporting recruitment, onboarding, coaching, and professional development.
• Ensure compliance with State of Vermont, Medicaid, CCBHC, grant, and agency documentation and quality standards.
• Oversee program operations, staffing, budgeting, and continuous quality improvement initiatives.
• Develop and implement new programs, policies, and strategic initiatives that strengthen the behavioral health crisis continuum.
• Build collaborative partnerships with hospitals, law enforcement, state agencies, housing providers, and community organizations.
• Participate in leadership meetings, agency planning initiatives, and after-hours supervisory coverage as needed.
• Support a culture of clinical excellence, accountability, innovation, and compassionate care.

Skills

Leadership

Budgeting

Regulatory compliance

Communication

Relationship-building

Education

Master's degree in Social Work/Counseling/Psychology or related

Vermont clinical licensure

QMHP certification

Job description

Northeast Kingdom Human Services in Vermont seeks a Director of Emergency Services to oversee Front Porch, 988 Crisis Services, Enhanced Mobile Crisis, CARE Bed, and related programs. You will lead multidisciplinary teams, manage budgets, and ensure compliance with state and federal standards.

The role requires a Master's in a human services field, Vermont licensure, and at least five years in behavioral health with three years in leadership.