Director – Crisis Communications & Issues Management

Capstone Hill Search; New York (NY); On-site; USD 160,000 - 200,000; Full time

Job summary

Capstone Hill Search is partnering with a leading global investment firm to identify a Director for the Issues Management & Corporate Reputation team in New York or Chicago. The role centers on real-time operational issues, requiring sound judgement, cross-functional leadership and stakeholder management in a highly strategic in-house setting.

The position focuses on operational incidents, site crises, and B2C customer issues, with exposure to litigation-sensitive situations and executive

Qualifications

• Experience advising organisations through operational crises in consumer-facing industries.
• Ability to lead cross-functional teams during real-time incidents.
• Background in in-house corporate affairs, issues management or crisis communications preferred.

Responsibilities

• Manage operational incidents and business continuity issues.
• Coordinate law enforcement and emergency response as needed.
• Address property/site-based crises and resident/customer issues in a B2C context.
• Oversee crisis preparedness and real-time reputation management.
• Protect corporate reputation across a large consumer-facing portfolio.
• Engage with senior leaders and stakeholders during critical situations.
• Guide strategic communications during litigation-sensitive scenarios.

Skills

Issues management

Crisis communications

Reputation management

Stakeholder management

Cross-functional leadership

Operational incident response

B2C customer experience

Job description

New York or Chicago | $160,000–200,000 + Bonus

Capstone Hill Search is partnering with a leading global investment firm on a search for a Director to join its established Issues Management & Corporate Reputation team.

This is a highly strategic in-house role focused on managing complex operational issues and protecting the organization's reputation across a large, consumer-facing portfolio.

Unlike many corporate crisis positions that focus primarily on financial communications, M&A or executive messaging, this role is centered on real-time operational issues requiring sound judgement, cross-functional leadership and stakeholder management.

• Operational incidents and business continuity issues
• Property and site-based crises
• Resident and customer issues within a B2C environment
• Law enforcement and emergency response coordination
• Community and local stakeholder issues
• Litigation-sensitive situations
• Executive and corporate reputation
• Crisis preparedness and response

We're particularly interested in speaking with individuals who have advised organisations through complex operational issues within sectors such as:

• Hospitality
• Consumer & Retail
• Infrastructure
• Transportation
• Other operationally intensive, customer-facing industries

Candidates may come from either an in-house corporate affairs, issues management or crisis communications function, or from a strategic communications consultancy where they have advised clients through operational crises rather than predominantly transaction-led or financial communications work.

This is an outstanding opportunity to join a highly respected investment organization, working alongside senior business leaders on some of the company's most important reputational and operational challenges.