Director, Credit Strategy & AI-Driven Operations

PG&E; Stockton (CA); Hybrid; USD 199,000 - 269,000; Full time

Job summary

PG&E in Stockton seeks a Director to reimagine credit policy, regulatory and receivables strategy. You will lead a team of ~85 employees (IBEW 50-55, 25-30 non-represented) and report to the Vice President, Customer Channels & Services, guiding Lean problem solving and innovative credit experiences.

This hybrid role requires building a strategic roadmap to modernize credit and collections with AI, presenting to the commission, and fostering a culture of care and belonging that drives strong

Qualifications

• Minimum 10 years of relevant work experience with progressive responsibilities.
• 4 years of supervisory/managerial experience.
• Utility, energy or regulatory industry experience.

Responsibilities

• Incorporates lean methodology with breakthrough thinking to develop strategies for regulatory change.
• Presents data to commissions and intervenors while shaping outcomes.
• Develops a strategic roadmap to modernize credit and collections, incorporating AI technology.
• Leads a cross-functional command center to maximize resources across functions.
• Optimizes processes to maximize customer value.
• Provides supervision, coaching, and mentoring of direct reports.
• Leads staff recruitment, training, performance management, and recognition.
• Identifies interdependencies between risks and mitigation strategies.
• Creates a culture of care and belonging to support employees and outcomes.
• Prepares communications and presentations for CC&S leadership.

Skills

Leadership

Strategic thinking

LEAN methodology

Data analysis

Change management

Job description

PG&E in Stockton seeks a Director to reimagine credit policy, regulatory and receivables strategy. You will lead a team of ~85 employees (IBEW 50-55, 25-30 non-represented) and report to the Vice President, Customer Channels & Services, guiding Lean problem solving and innovative credit experiences.

This hybrid role requires building a strategic roadmap to modernize credit and collections with AI, presenting to the commission, and fostering a culture of care and belonging that drives strong