Credit Strategy Director: AI-Driven Policy & Operations

Pacific Gas and Electric Company; Stockton (CA); On-site; USD 199,000 - 269,000; Full time

Job summary

Pacific Gas and Electric Company seeks a Director/Chief level leader to redefine credit policy, regulatory, and credit operations for energy and non-energy accounts receivables. The role focuses on transforming the credit experience through LEAN problem solving and innovation, aligning goals with broader Customer Experience objectives.

The position oversees ~85 FTE across impacted teams and reports to the VP of Customer Channels & Services; it is a hybrid role within PG&E Service Territory,

Responsibilities

• Incorporates lean methodology along with breakthrough thinking to develop new strategies that work with the ever-changing regulatory environment.
• Presents data to the commission and intervenors while leading the IOU’s in shaping policies and outcomes.
• Develops and implements a strategic roadmap to modernize and automate the credit and collections area that incorporates AI technology.
• Leads a cross-functional command center focused on strategically maximizing resources and deliverables across multiple functional areas.
• Optimizes new and existing processes to maximize customer value.
• Provides supervision, coaching and mentoring of direct reports; assigns, prioritizes, and reviews project work.
• Leads staff to accomplish results through effective recruitment and selection, training and development, performance management, and rewards and recognition.
• Understands interdependencies between risks and identify mutually beneficial mitigation strategies.
• Creates and sustains a culture of care and belonging where employees feel known, valued, and supported by their leaders, enabling them to contribute their best work and achieve strong business and customer outcomes.
• Prepares communications and presentations for the CC&S Vice President.

Job description

Pacific Gas and Electric Company seeks a Director/Chief level leader to redefine credit policy, regulatory, and credit operations for energy and non-energy accounts receivables. The role focuses on transforming the credit experience through LEAN problem solving and innovation, aligning goals with broader Customer Experience objectives.

The position oversees ~85 FTE across impacted teams and reports to the VP of Customer Channels & Services; it is a hybrid role within PG&E Service Territory,