Director, Business Operations

PHDUS PHD Media LLC; United States; Remote; USD 90,000 - 215,000; Full time

Job summary

PHd is seeking a Director of Business Operations to partner with the Client Business Lead across client, creative, financial, data, and investment operations for a global client. You will implement standardized workflows, dashboards, and governance to improve efficiency and data accuracy, while guiding teams through complex multi‑channel campaigns.

Ideal candidates have 8–10 years in media agency operations, strong project management, and excellent communication skills to influence

Qualifications

• 8-10 years of experience in media agency operations.
• Strong project management methodologies, SLAs, and process optimization.
• Exceptional written and verbal communication with ability to influence cross-functional teams.

Responsibilities

• Client Operations: manage day-to-day account operations, ensure on-time delivery, governance, and time-efficient workflows.
• Creative Operations: oversee end-to-end creative asset management and streamlined production workflows.
• Financial Operations: ensure budget management, forecasting, billing, and accurate invoicing reconciliation.
• Data Operations: maintain data integrity, QA dashboards, and enable automated reporting and insights.
• Investment Operations: configure tools, train teams, and align with investment standards and taxonomy governance.

Skills

Project management

Cross-functional collaboration

Process optimization

Communication skills

Job description

Agency: PHd Job Function: Media Job Subfunction: Media Operations Job Description:

Background: We build culture one hire at a time. Our constant pursuit of a better PHD starts with talking to people like you. Our goal is simple. We want to build great teams; the kind of teams people want to be a part of, and the kind of teams clients can’t live without. Great teams do things individuals could never dream of and they have more fun doing it.

We are seeking a highly skilled and strategic Director, Business Operations to join our team and partner with our CBL (Client Business Lead) across client, creative, financial, data and investment operations for a global client. Reporting to the Business Operations lead, this role is entrusted with developing and implementing processes and best practices to ensure the success of the team and deliverables to our client. The ideal candidate will be a proactive and results-driven individual with strong project management, creative and media expertise and a keen eye for process improvement and operational efficiency.

Key Responsibilities

Client Operations: Partner with the Client Business Lead to manage the day-to-day operations of the account ensuring team members are utilized efficiently, processes are implemented and governed, and the scope of work is delivered on time consistently. Prioritize, collaborate and guide projects and deliverables both internally and externally. Partner with team leads to develop and implement standardized templates, workflows, and SLA timelines for critical milestones, such as campaign trafficking and launches, to improve operational efficiency and alignment with client expectations. Proactively identify gaps in processes and recommend improvements to enhance operational efficiency and data accuracy.

Creative Operations: Partner closely with creative teams to establish and enforce best practices and streamline workflows. Oversee end-to-end creative asset management, ensuring files are organized, delivered, and tracked accurately across all stages of production and activation.

Financial Operations: Partner with the account and investment teams to ensure strict adherence to budget management, forecasting, billing, and media clearance processes, while leading invoice reconciliations and resolving related issues efficiently and accurately. While the planning and investment teams are responsible for executing these tasks, the operations lead ensures they understand, follow, and complete these processes on time and with attention to accuracy.

Data Operations: Oversee data integrity and standardize input procedures, ensuring that teams are entering and utilizing data correctly to support automated reporting, performance analysis, and informed decision-making. Perform and oversee quality assurance (QA) processes to validate dashboard data, even without detailed knowledge of the underlying logic. Partner with internal and client teams to gather data requirements and translate them into actionable tasks for activation, data operations, or engineering teams managing data ingestion and collection. Partner with investment and data leads to enforce and maintain taxonomy governance, ensuring cross-channel consistency, compliance with established processes, and proactively resolving challenges during implementation or tool utilization. Maintain expertise in digital marketing technologies relevant to client account.

Investment Operations: Ensure all tools are properly configured and that teams receive comprehensive training to use them effectively. Training should cover compliant system usage, taxonomy application, and accurate data entry, supported by hands‑on sessions, onboarding programs, and self‑paced materials to drive adoption and proficiency. Create and maintain a centralized repository of training resources, FAQs, and guides. Regularly engage with teams to monitor tool usage, address challenges, and implement strategies to improve process efficiency and technology adoption. Collaborate with the Agency COE team to ensure strict adherence to investment and activation standards, fostering alignment with best practices.

What you’ll need to succeed?

8-10 years of experience in media agency operations, with expertise in financial operations, creative asset management, budget management, strategic planning, and media activation, demonstrating a strong ability to manage complex workflows in media-led environments. Strong background in project management methodologies, SLAs, and process optimization, with a proven ability to identify risks and develop solutions to enhance operational efficiency. Exceptional written and verbal communication skills, adept at influencing cross-functional teams, driving change, and presenting effectively to senior client and agency leaders. Thrives in fast‑paced environments with a passion for technology, innovation, and leveraging tools to enhance operational excellence.

What you can expect

• The chance to grow the agency and yourself
• Freedom to collaborate with over 4,000 colleagues in 80+ offices worldwide
• The ability to be brave, try new things and help continue to grow PHD
• A place that cares about your personal passions just as much as your work

Illinois: $90,000.00-$215,000.00

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in‑office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in‑office attendance. Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice. Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice

For US Job Seekers: It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F. At Omnicom Group, careers are designed for growth. We’ve purposefully crafted a transformative talent experience built with accountability in action — focused on community, impact, and opportunity.