Director, Contracting & Customer Experience

PR Girl Manifesto; Pennsylvania, United States, Northern America, Americas; Hybrid; USD 191,000 - 300,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Merck in North Wales, PA seeks a Director of Contracting and Customer Experience to oversee vaccine contracting and customer experience teams, including MVCC and development teams. This role drives strategy, staffing, and cross-functional collaboration to deliver exceptional contract and ordering experiences.

Responsibilities include people management, strategic portfolio support, and ensuring compliant, value-driven customer experiences across channels.

Qualifications

• 10+ years experience in Sales, Marketing or Managed Care - Pharmaceutical industry
• 3+ years experience developing and managing customer relationships
• Experience leading and developing teams within contracting/customer experience functions

Responsibilities

• Lead multi-team contracting and customer experience functions
• Drive strategic priorities and resource allocation for HQ teams
• Ensure compliant, high-quality customer contracting and ordering experiences

Skills

People leadership

Strategic planning

Contracting knowledge

Customer experience

Education

Bachelor of Arts or Bachelor of Science

Master of Business Administration

Tools

CRM systems

Contracting platforms

Job description

Merck in North Wales, PA seeks a Director of Contracting and Customer Experience to oversee vaccine contracting and customer experience teams, including MVCC and development teams. This role drives strategy, staffing, and cross-functional collaboration to deliver exceptional contract and ordering experiences.

Responsibilities include people management, strategic portfolio support, and ensuring compliant, value-driven customer experiences across channels.