Director - Content Operations

Hard Rock Digital; United States; On-site; USD 150,000 - 200,000; Full time

Job summary

A leading digital gaming company is seeking a Director - Content Operations to oversee content production, integrate AI tools, and enhance audience engagement. The ideal candidate will drive process improvements while leading a dynamic team. If you have a passion for content strategy and AI integration, join us to shape the future of digital gaming.

Benefits

Competitive pay and benefits

Flexible work from home or office hours

Startup culture backed by a secure, global brand

Opportunity to help shape the future strategy of the Sportsbook

Qualifications

• 5+ years of experience in content operations or editorial management.
• Demonstrable experience with AI tools for content creation.
• Excellent project management skills with the ability to manage multiple projects.

Responsibilities

• Optimize content production and distribution workflows.
• Lead a team of content creators and editors.
• Analyze content performance and derive actionable insights.

Skills

Team Management

AI Integration

Project Management

Strategic Thinking

Analytical Mindset

Communication

Education

5+ years in Content Operations or Marketing

Tools

AI Tools

Job description

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Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?

What’s the position?

What’s the position? The Director - Content Operations will play a critical role in optimizing the performance of our content production and distribution. This position is responsible for overseeing the entire content lifecycle, from ideation to publication, with a strong focus on integrating and optimizing AI tools to improve efficiency, scale, and quality. By defining and implementing content workflows, working with a team of content creators, and championing the adoption of AI technologies, this role will support the development of strategic approaches to maximize content impact, mitigate operational risks, and enhance audience engagement for Hard Rock Digital. These efforts will support the areas of SEO, content, education, community, web marketing, and earned media.

The ideal candidate will have a strong operational mindset, excellent team management skills, and a deep understanding of content strategy and AI integration, with the ability to drive process improvements while maintaining operational excellence. Additionally, they should be prepared to adapt and learn, as the competitive landscape of search and reaching audiences is constantly and rapidly evolving.

Key Responsibilities:

• Strategic AI Integration: Identify, evaluate, and implement AI tools to enhance content creation, editing, distribution, and performance tracking.
• Workflow Optimization: Design, document, and continuously refine scalable content operations workflows that incorporate AI-powered tools, ensuring seamless execution and maximum efficiency.
• Team Leadership & Management: Help grow a team of content creators, editors, and strategists, fostering an environment of continuous learning, especially in AI tool proficiency.
• Content Quality & Governance: Establish and enforce content guidelines, brand voice, and quality standards, ensuring all content (human-created and AI-assisted) aligns with our brand identity and strategic goals.
• Performance Analysis: Utilize analytics and other tools to monitor content performance, identify trends, and derive actionable insights to optimize future content strategies and operations.
• Cross-functional Collaboration: Partner closely with marketing, product, sales, and technology teams to ensure content initiatives support broader company objectives.

What are we looking for?

• 5+ years of experience in content operations, content marketing, or editorial management, with a proven track record of managing content pipelines.
• Demonstrable experience with and a strong understanding of various AI tools for content creation.
• Proven ability to design, implement, and optimize content workflows.
• Continued interest in learning more about AI to leverage it in new ways with a hacking/growth mindset.
• Excellent project management skills, with the ability to manage multiple projects simultaneously in a fast-paced environment.
• Strong leadership and team management skills, with experience motivating and developing a content team.
• Exceptional written and verbal communication skills, with a keen eye for detail and quality.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Excellent communication and reporting skills, with the ability to present insights and recommendations to senior stakeholders.
• Detail-oriented and proactive, with a strong sense of accountability.

What’s in it for you?

We offer our employees more than just competitive compensation. Our team benefits include:

• Competitive pay and benefits
• Flexible work from home or office hours
• Startup culture backed by a secure, global brand
• Opportunity help shape the future strategy of the Sportsbook

Roster of Uniques

We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer)

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing

• Industries

  Gambling Facilities and Casinos

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Inferred from the description for this job

401(k)

Medical insurance

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