Director, Consumer Lending Direct Product Management

First Tech Federal Credit Union

Marlborough (MA)

Hybrid

USD 164,000 - 197,000

Full time

11 days ago

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Benefits offered by this job

Medical, dental, and vision coverage

Generous 401(k) match

Paid Time Off and holidays

Employee pricing on lending products

Job summary

First Tech Federal Credit Union is seeking a Director of Consumer Lending Direct Product Management in Marlborough, MA. Hybrid work arrangement. The role drives strategy, lifecycle management, and profitability of direct auto and personal lending products.

You will lead a high-performing team, shape pricing and risk models, and partner with marketing, digital, and operations to deliver a best-in-class borrowing experience for members.

Qualifications

8+ years in consumer lending product management or program development.
4+ years leading a diverse team with hiring and coaching.
Proven track record launching and optimizing direct lending products in financial institutions.
Experience growing origination via digital-first strategies with strong credit Quality.
Cross-functional leadership across underwriting, tech, ops, servicing and marketing.
Expertise in direct auto lending pricing and risk-based pricing.
Strong knowledge of consumer credit risk frameworks and portfolio analytics.
Proficiency in product analytics and performance dashboards.

Responsibilities

Build, mentor, and lead a product and program management team.
Lead strategy, development, and management of direct lending products.
Develop features and pricing strategies for digital channels.
Oversee lifecycle design, pricing, and feature development for direct lending.
Collaborate with marketing, digital, and sales to create member journeys.

Skills

Consumer lending product management

Team leadership

Direct lending product design

Digital-first lending strategies

Cross-functional collaboration

Credit risk & pricing

Product analytics & dashboards

Direct lending in financial services

Education

Bachelor’s degree or equivalent experience

Advanced degree preferred

Job description

Description

The Director, Consumer Lending Direct Product Management is responsible for leading the product portfolio strategy, lifecycle management, and overall success of direct consumer loan products, with emphasis on direct auto and personal loans. This role serves as a key connector across business, operational, technical, and member-focused functions to define product direction, drive execution, improve the borrowing experience and ensure products deliver sustainable value while supporting long‑term organizational objectives.

Here’s what you can expect from the job and what you need to be successful:

What You’ll Do

Build, mentor, and lead a high performing product and program management team, fostering innovation, member centric designs, and cross-functional collaboration to continuously evolve the direct lending portfolio.
Lead the strategy, development, and management of direct lending products and programs, including direct auto loans, personal loans, and other consumer product offerings, to drive profitable growth through digital channels while aligning risk appetite with member needs.
Develop competitive product features and pricing strategies tailored to digital channels leveraging market insights, member segmentation, and data analytics to improve approval rates, volume, and portfolio performance in the direct lending space.
Oversee the product lifecycle for direct lending programs, including design, pricing, and feature development, with particular focus on enhancing the direct auto lending experience.
Collaborate with marketing, digital, and sales teams to create compelling member journeys, promotional campaigns, and acquisition strategies that highlight the benefits of direct lending, especially frictionless direct auto loan experiences.
Drive program performance and profitability by monitoring key metrics such as origination volume, yield, delinquency, loss rates, and member acquisition costs, while implementing data‑drive adjustments to product terms, risk models, and marketing tactics.
Ensure regulatory compliance and fair lending practices across all direct lending products and programs, staying ahead of consumer protection laws and regulations.

Essential Skills

8+ years of progressive experience in consumer lending product management or program development, with significant exposure to direct lending
4+ years of experience leading a diverse team including hiring, coaching and performance management.
Proven track record of designing, launching, and optimizing direct lending products, including hands‑on experience with direct lending programs in a financial institution, fintech, or credit union.
Demonstrated success growing origination volume and profitability through digital first product strategies while maintaining strong credit quality.
Experience leading cross functional product initiatives involving underwriting, technology, operations, servicing, and marketing teams.
Deep expertise in direct lending product design, pricing models, risk‑based pricing, and program structuring with specialized knowledge of direct auto lending.
Strong understanding of consumer credit risk frameworks, portfolio analytics, and how product features influence approval rates, member experience, and loss performance.
Proficiency with product analytics, competitive intelligence, A/B testing, and performance dashboards to inform product decisions.
Innovative and strategic thinking skilled at translating market opportunities and member feedback into successful direct lending products, particularly in the competitive auto finance segment.
Ability to thrive in a fast-paced environment while managing multiple priorities and leading through change.
Bachelor's degree in field relevant to role (or 4 additional years of relevant experience in lieu of a degree), advanced degree preferred.

Location

Hillsboro Corporate Office | Hillsboro OR 97124ORMarlborough Corporate Office | Marlborough, MA (HYBRID)

Target Compensation

$164,000 - $197,000 annually + annual bonus

Who We Are

Every great journey begins with a bold idea—and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.

What makes First Tech different?

Employees Are Eligible For

Traditional medical, dental, and vision coverage
Generous 401(k) match
Paid Time Off: You'll accrue up to 15 days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually
Paid federal holidays
Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria)

Employment Statements

First Tech is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to recruiters@firsttechfed.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

First Tech is not currently offering Visa transfer/sponsorship for this position.

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